Floating Universal Banker - Full Time

Description

Are you looking for a career that’s helpful in nature, providing support and/or service to others in an environment free from competition? If you are cooperative, disciplined, willing and helpful, and strive to achieve goals consistently and efficiently, then our Floating Universal Banker position would be a good fit for you.

A Floating Universal Banker requires a very careful adherence to well-defined work where repeatable results are needed. There is little ambiguity in this position. Interacting with customers requires a professional, formal manner where the focus is on completing the task pleasantly and correctly.

Come join the American Bank of Commerce team to find out why our employees love community banking and the ability to serve our customers in our local communities.

We are currently seeking qualified applicants to work as a Floating Universal Banker at our Lubbock and Wolfforth, Texas Banking Centers. This position has steady work but requires schedule and location flexibility.

Job Duties:

1. Accurate completion of all teller transactions
2. Ability to travel to all branches
3. Adaptability to work in numerous locations with different teams
4. Flexibility to change shifts on short notice
5. Provide excellent service experience for our customers

Essential Job Functions of New Accounts:

1. Answer customers' questions and explain available services such as deposit accounts, CDs and IRAs.
2. Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
3. Interview customers in order to obtain information needed for opening accounts or renting safe-deposit boxes (in branches where safe-deposit boxes are available).
4. Investigate and correct errors upon customers' request, according to customer and bank records.
5. Refer customers to appropriate bank personnel in order to meet their financial needs.
6. Accept and process customer address changes.
7. Key all new accounts and ATM/Debit cards into the system.
8. Image new accounts paperwork as needed.
9. Clear all new accounts exceptions.
10. Ensure all new accounts are submitted and passed through audit process.
11. Accept both personal and merchant Visa/MasterCard applications.
12. Assist customers with statements and check copies.
13. Perform other duties as assigned by management / supervisor.
14. Comply with federal, state, and company policies, procedures, laws and regulations.
15. Adhere to all relevant security responsibilities as outlined in the Bank's Information Security Program.
16. Provides exceptional customer service by positive customer interaction and punctual responses to customer calls and inquiries.
17. Actively listens to customers’ needs to provide appropriate products and services.
18. Open accounts and cross sell products and services making referrals as needed to other departments
19. Maintain thorough knowledge of all ABC products and services.
20. Participate in Bank at Work programs.
21. Participate in branch promotions and sales initiatives.
22. Make customer calls on existing portfolio and new prospects.

About Us:

At ABC Bank, we are committed to Growing Relationships, Simplifying the Process, and Doing the Right Thing in everything we do.

We believe that building strong, long-term relationships with our customers, employees, and community is at the heart of every success. Our approach is centered around understanding the unique needs of those we serve, fostering trust, and providing personalized solutions. By focusing on the human side of business, we create connections that last and continue Growing Relationships.

We also understand that navigating the world of finance can be complex. That’s why we are dedicated to Simplifying the Process for our customers. We aim to make every interaction clear and straightforward, breaking down barriers and making financial decisions easier to understand and execute.

At the core of our company is a commitment to Doing the Right Thing—always. Whether it's in our relationships with customers, the services we provide, or the decisions we make, we prioritize integrity and ethical practices. We hold ourselves to the highest standards, ensuring that every choice we make reflects our values and the trust our customers place in us.

Join us and be part of a team that is driven by these values—where growth, simplicity, and integrity define our path forward.

Why Join Us?

• A dynamic and supportive team environmen