Windows Engineer Tier I

Description

Location: San Antonio, TX (Onsite or Hybrid)
Department: Infrastructure Operations
Reports To: Infrastructure Lead / Service Delivery Director
Employment Type: Full-Time

Job Summary:

Resolve Tech is seeking a motivated Windows Engineer Level 1 to join its Managed Services delivery team. This entry-level role is responsible for supporting core Windows infrastructure, resolving Tier 1 and some Tier 2 incidents, and contributing to system health, patching, and configuration activities. This position is ideal for someone looking to build a strong foundation in enterprise systems support within a client-facing environment.

Key Responsibilities:

• Provide first-level support for issues related to Windows desktops, servers, and related systems.
• Assist with user management in Active Directory (account creation, password resets, group policy support).
• Perform routine system checks and report anomalies to senior engineers.
• Support patching, software installations, and basic endpoint administration.
• Troubleshoot performance or access issues on Windows 10/11 and Windows Server platforms.
• Work tickets within SLAs, documenting resolutions and escalating as needed.
• Assist with inventory and configuration tracking using CMDB tools (e.g., ServiceNow).
• Participate in shift handoffs and daily team standups.
• Collaborate with Service Desk and Cloud/O365 teams as part of cross-functional incident resolution.

Requirements

Required Qualifications:

• 1+ year of experience supporting      Windows systems in an IT support or junior sysadmin role.
• Basic understanding of Active      Directory, DNS, DHCP, and Group Policy.
• Experience with remote support tools (e.g., RDP, SCCM, or similar).
• Familiarity with ticketing systems and SLA environments.
• Strong troubleshooting skills and customer service mindset.

Preferred Qualifications:

• CompTIA A+, Network+, or Microsoft certifications (MTA, MD-100, etc.).
• Exposure to PowerShell or interest in learning scripting.
• Familiarity with ServiceNow or other ITSM platforms.
• Experience working in healthcare or high-availability environments is a plus.

Work Environment:

• Fast-paced managed services structure supporting healthcare clients.
• Onsite in San Antonio with opportunities to grow into hybrid roles.
• Participation in a rotating on-call schedule or after-hours support may be required.