Field Service Engineer Team Leader

Job Description

Work Arrangement

USA Remote Field Assignment, working out of your home office in the southeastern MI area leading team members in Michigan, Ohio, Indiana, Illinois, and Pennsylvania.

The Role
The Team Leader of the GM Field Service Engineers (FSEs) oversees the team, focusing on personnel management, training, and daily operations to ensure optimal performance.

What You'll Do

• Achieve performance goals through CAP objective development and employee reviews.

• Provide monthly performance updates (FSE Dashboard).

• Host operational and performance review meetings with management.

• Serve as the primary contact for Regional Aftersales Field Team members on FSE issues.

• Analyze data on FSE operations and generate management reports.

• Assist FSEs with complex cases requiring additional intervention.

• Train and manage FSEs, coordinating training on new product features and techniques.

• Review regional cases for quality and timeliness, providing coaching as needed.

• Foster relationships with Regional Management to improve product quality.

• Manage expense reports and procure necessary tools for FSE operations.

Additional Job Description

Your Skills & Abilities (Required Qualifications)

• Proven leadership experience in managing a team.

• 5+ years of hands-on experience in an Automotive Dealership Service Department or equivalent vehicle diagnostics and repair.

• Proficient in MS Office applications (Word, PowerPoint, Excel, Outlook).

• Strong ability to manage, resolve, document, and close issues promptly while maintaining relationships with Regional Teams and Dealership Management.

• Track record of maintaining high customer satisfaction across multiple locations.

• Experience in creating and delivering specialized training, with the ability to work autonomously.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Associate or bachelor’s degree in engineering or automotive technology

• Current certifications in the following Automotive Service Excellence (ASE) Tests:

  • A1-A9, plus Master Technician certification

  • T1-T8, plus Master Technician certification

  • L1-L4 certification

• Knowledge of LAN/WAN IT infrastructure, GM vehicle control systems, including controller area networks, GM LAN, Data Bus Diagnostic Tools (e.g., via TIS/GDS, NeoVi /V-Spy Intrepid Tools, Buffalo Tool, INCA Tool, etc.), Pico Scope and other diagnostic tools

• Knowledge of GM Global Connect Service Applications, GM Service Training College (GM STC) training web site and applications

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This job may be eligible for relocation benefits. 

This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review. 

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.).

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savi