Social Care Network Screener/Navigator

Description

Title: Social Care Network Screener/Navigator

Position Type: Full-time, Non-exempt

Reports to: Middletown Program Manager

Base Location: Middletown

Schedule: Monday - Friday 9am - 5pm

Pay Rate: $21.35/hr

About Independent Living, Inc.

Since 1987, Independent Living Inc. (ILI) has been increasing access, encouraging self-determination, and advocating for the rights of people with disabilities in the Hudson Valley, of New York. Following the traditional independent living (IL) model, the majority of ILI’s board and staff are individuals with disabilities and use personal, lived experience to support others in the community – turning perceived deficits into assets.

Why Work with Us?

• Join a mission-driven organization dedicated to building a barrier-free society and supporting independent living
• Be part of a collaborative workplace that embraces diversity and innovation, where every team member’s voice and lived experience are respected and valued
• Be part of an organization that champions inclusive hiring practices and actively welcomes individuals of all abilities, recognizing the value of both visible and non-visible disabilities
• Work alongside passionate professionals committed to improving health equity and access to community-based supports 
• Help connect individuals and families to critical health-related social services that improve overall well-being and independence

About the Role

The Social Care Network Screener/Navigator plays a critical role in supporting individuals with health-related social needs by conducting screenings, assessing eligibility for services, and connecting participants to community-based supports through the Social Care Network (SCN).

This position works directly with Medicaid populations in hospital and community settings to identify barriers impacting health and well-being and ensure individuals are connected to appropriate services and resources. The Screener/Navigator serves as a compassionate advocate and resource connector while maintaining accurate documentation and collaborating closely with internal and external partners to enhance service delivery and participant outcomes.

What You’ll Do

• Conduct Initial Screening, Benefits Eligibility Assessment and Contracted Services.
• Monitor Email regularly for UniteUs alerts from UniteUs and/or Program Manager.
• Accept referrals on the UniteUs Platform and complete the Outreaches.
• Conduct outreach to Medicaid populations residing in the SCN’s region and utilize a standardized screening tool to assess their health-related social needs.
• Conduct Screenings, Navigation and Contracted Services from the Emergency Department at St. Lukes Montefiore in Newburgh on a rotating basis 2-3 days a week and in other community settings as needed.
• Assess client eligibility for a range of services and refer to appropriate community-based social supports.
• Leverage your social services experience and expertise to determine the most suitable resources and service providers for clients based on their needs, eligibility and preferences.
• Develop and maintain an in-depth knowledge and understanding of the range of services (including eligibility criteria) available in both the SCN and existing local social services infrastructure.
• Follow-up with clients to confirm health-related social needs have been addressed.
• Carefully document outreach, screening, and referrals in the SCN data platform and Foothold.
• Work closely with Program Manager to support the development and revising screening and navigation workflows and implementing process improvements that enhance SCN effectiveness.
• Identify and prepare monthly participant success stories to demonstrate SCN impact and promote the network.
• Complete all reporting and record keeping as required.
• Attend and actively participate in all meetings and training sessions provided by the SCN network and/or agency.
• Perform other duties as assigned or required to support program operations

Requirements

The Ideal Candidate Will Have

• Must complete approved HVCC screening and Navigating training programs within the first week of employment.
• Must successfully complete all required hospital onboarding requirements, including medical clearances, trainings, and any additional compliance requirements necessary to provide services within hospital settings
• Demonstrated ability to recognize the need for and facilitate connections between consumers and ILI and other disability related services. 
• Knowledge of local, statewide and national disability related issues and community dynamics.
• Excellent writ