MidSOUTH IT Network and Systems Administrator

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Closing Date:

Type of Position:

Research

Workstudy Position:

No

Job Type:

Regular

Work Shift:

Day Shift (United States of America)

Sponsorship Available:

No

Institution Name:

University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

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Department:

MidSOUTH

Department's Website:

midsouth.ualr.edu

Summary of Job Duties:

The MidSOUTH IT Network and Systems Administrator reports directly to the Information and Technology (IT) Director while working with the Senior Network and System Administrator and the System and Network Administrator. The primary focus of this position will be installing, updating, and performing ongoing maintenance and scripting for ServiceNow or other Help Desk tools. The individual will assist in all aspects related to maintaining, troubleshooting, and planning the network infrastructure, server deployments and upgrades, and all MidSOUTH software applications. This individual will help with virus protection, backups, troubleshooting, future planning, and maintenance of numerous software applications. All MidSOUTH positions are funded through grants and/or contracts and are renewable annually, contingent on funding. State and federal laws and agency/institution policy govern this position.

Qualifications:

Required Education and/or Experience:

• Associate degree in relevant major; plus two (2) years of help desk experience.

Preferred Education and or Experience:

• Bachelor’s degree in a relevant major with two (2) years of relevant help desk experience.

Job Duties and Responsibilities:

Customer Service and Troubleshooting:

• Implement solutions to resolve assigned help desk tickets; communicate solutions to other MidSOUTH IT staff and the staff person making the help request;
• Knowledge of and experience with ServiceNow, specifically creating and managing workflows;
• Work with staff to translate business requirements into information systems;
• Participate in meetings and conferences of professional organizations;
• Maintain MidSOUTH’s Active Directory, Group Policy, email, and telecommunication systems;
• Maintain, update, and troubleshoot business software and updates across MidSOUTH’s statewide network; maintain and oversee camera, recording equipment, and software to ensure MidSOUTH can provide training that meets our contract deliverables and requirements;
• Knowledge of and experience in troubleshooting common IT issues, including good customer service skills and the ability to communicate effectively.

Development and Mainte