Key Account Manager

Description

JOB TITLE: Key Account Manager

LOCATION: Northeast US

REPORTS TO: VP, Operations

The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 25,000 service locations, including 1 in 2 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected.

Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. 

We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. (https://www.cbinsights.com/research-unicorn-companies)

Description of Role

We’re looking for a Key Account Manager to join Sunbit’s fast-growing Auto vertical. In this role, you’ll partner directly with dealership service centers that have already implemented Sunbit, helping them maximize adoption, performance, and customer value.

This is an opportunity for a motivated, customer-centric, and data-driven professional who thrives in the field, builds strong relationships with Fixed Ops leadership, and knows how to turn insights into action. You’ll focus on expanding usage within our existing install base, strengthening key account relationships, and driving consistent month-over-month growth in Sunbit utilization.

Requirements

What You'll Own:

• Manage a portfolio of key auto dealership service centers to drive growth in Sunbit utilization, focusing on service-lane adoption, customer conversion, and revenue performance.
• Build and maintain strong relationships with Fixed Ops leaders (Service Managers, Directors, Advisors, and BDC teams) by understanding their workflows and aligning Sunbit to their operational needs.
• Analyze performance and revenue data to identify usage trends, gaps in adoption, advisor performance, and areas for targeted coaching or improvement.
• Set monthly goals with dealership leadership and service advisors, ensuring alignment on Sunbit usage expectations, customer presentation standards, and key service-department performance metrics.
• Deliver clear, data-driven Quarterly Business Reviews (QBRs) that highlight performance results, ROI, adoption trends, and recommended action steps.
• Collaborate with Regional Operations Managers to execute growth strategies, support on-site engagement, and ensure consistent account performance across dealership groups.
• Track and document all account activity in the CRM - including visits, trainings, advisor engagement, escalations, and performance metrics - to maintain accuracy and internal visibility.
• Provide actionable feedback to Sunbit internal teams on partner needs, operational challenges, competitive insights, and broader Fixed Ops trends.
• Support service-center teams with ongoing training and coaching to ensure advisors confidently present Sunbit and follow best practices consistently.
• Other duties as assigned
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What You'll Bring:

• 4+ years of field sales or account management experience, ideally working with automotive dealerships or within Fixed Ops environments.
• Proven ability to coach teams and implement processes, especially when introducing or scaling technology solutions.
• Strong business and financial analysis skills with the ability to assess performance, identify opportunities, and execute data-driven action plans.
• Excellent communication skills, both verbal and written, with the ability to present confidently to service-center leadership.
• High proficiency with