IT Program Manager

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s IT Shipboard Newbuild Team has an exciting career opportunity for a full time IT Program Manager reporting to the Director, IT Product Construction.

This position will work on-site in Miramar, Florida.

 

Position Summary:

 

The IT Program Manager, IT Product Construction, Destination position oversees all projects under their delivery program ensuring they are accomplished within the prescribed time frame and budget while meeting all brand guidelines and KPIs. The role liaises with IT Product Teams and Brand operating department representatives involved in the construction build out phase of the destination including but not limited to: Operations, Design, Procurement, Brand Product Development, and external vendors and partners.  

 

Role will partner with key stakeholders to manage and drive scope delivery across multiple projects ensuring timelines and resource are aligned for execution. Champion the IT product capability/scope for destination programs and work diligently with other execution and product development partners to deliver world class products. 

 

Effectively communicate with partners of various levels across the broader organization through various mediums (i.e.. presentations, email, formal/informal meetings). 

 

Essential Duties and Responsibilities:

 

• Responsible for the successful delivery of all scope within their program.  
• Collaborates with matrixed constituent department representatives and vendors to outline milestones, establish work plans, responsibilities, scope, and tracking routines. 
• Follow-up on team members to meet project/program deadlines and provide input on team member activities for schedule review process. 
• Manages vendors, ensuring they meet our time, budget, safety, and brand guidelines. 
• Review overall requirements and venue scope documents for deployment and follow up w/ author to update if necessary. 
• Participate in weekly meetings to give updates and status on assigned applications and highlight risks that may arise and determine mitigation actions. 
• Coordinates activities to ensure projects progress on schedule; accurately reflects current program health and status through regular updates of tasks and statuses. 
• Communicate program status on a regular basis to team and stakeholders. 
• Establishing goals and analyses program work process. 
• Tracks timing, budget, cost control, and reporting. Proactively and accurately manage projects/program financials to meet department planning, forecasting, and reporting deadlines  
• Utilizes program management tools and techniques to develop and maintain project scope; manages customer expectations and maintains focus. 
• Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. 
• Maintain plans at appropriate level of detail to provide Resource Managers visibility to staffing needs by skill set. Proactive engage Resource Managers in securing resources for project work, and communicate any changes in demand throughout program.  
• Ensure proper and timely communication to all external and internal stakeholders (status reports, steering committee, resource managers, etc).  
• Leads, mentors, influences and supports Project Managers on complexity of projects and assignments.  
• Enforce