Manager, Event & Workforce Operations

Overview /Objective

The NFL Live Event Operations team is seeking a highly motivated and self-starting individual for a full-time position to work with the head of NFL Access Control & Workforce operations to drive the strategy and execution of the NFL’s Workforce Operations or “Teammate” program.  The ideal candidate will have experience in workforce program management and the planning and execution of live events. 

This role is focused on the NFL tentpole events including Super Bowl, Pro Bowl and NFL Draft and will support on other league events as assigned (Hall of Fame, Combine, International Series Games). Additionally, the candidate is extremely organized, detail oriented, and has experience in working on multiple projects at once.  This role is based out of New York City and will require a significant amount of travel.

Responsibilities

•  Drive the strategy and structure of NFL Workforce Operations program in conjunction with the NFL’s Manager of Access Control & Workforce Operations
• Oversee the NFL’s Workforce Operations program from end to end, including but not limited to recruiting, scheduling, payrolling and onsite execution
• Build and oversee all workforce or “Teammate” Experience elements at league tentpole events, including Teammate journey, break areas, thank you gifts etc.
• Coordinating with local event partners (host committees, local organizing committees, sports commissions) on recruitment, training and management of workforce across tentpole events 
• Serving as liaison between NFL constituent groups such as hospitality and fan services on staffing needs for league tentpole events
• Coordinating all aspects of workforce training for league tentpole events, including scheduling, creation and coordination of presentation materials across multiple parties, and conducting both live and virtual training sessions
• Create communication documents and dashboards outlining timelines and processes for all stakeholders involved in NFL tentpole events workforce program
• Oversee Workforce Operations budget across the league’s events
• Work with NFL payrolling agency to ensure all teammates are properly onboarded prior to shift work dates
• Collaborate with various internal NFL departments on different aspects of Teammate operations such as uniform creation and ordering, legal compliance, and sponsor donated product ordering
• Supporting NFL Access Control Manager in Super Bowl Gameday credential distribution for 10,000 gameday staff
• Support NFL Access Control Manager in the operational planning and execution of check-in, credential distribution and other workforce related logistics onsite at Pro Bowl and NFL Draft
• Overseeing the creation and operation of Teammate Headquarters for NFL Draft, including venue selection, staffing, teammate deployment, and food and beverage setup
• Manage an independent contractor
• Access control/accreditation support across NFL tentpole events as needed

Required Qualifications

• Bachelor’s Degree
• Minimum 5 years experience in multi-layered, large scale sports and entertainment related events and workforce (or volunteer) management
• Proven success motivating, leading, training and supervising large groups of employees or volunteers
• Demonstrated ability to effectively interact with people of diverse backgrounds and variety of levels inside and outside of the organization
• Ability to work with minimal supervision
• Strong work ethic
• Ability to work long hours, nights/weekends, as needed
• Excellent organizational, interpersonal, and administrative skills
• Service oriented style with professional presentations skills
• Clear concise written and verbal communication skills
• Effective in providing exceptional customer service
• Must be able to travel domestically and internationally
• Ability to manage multiple projects simultaneously in a fast-paced environment
• High energy
• Entrepreneurial spirit

Preferred Qualifications

• High-end client servicing experience
• Bilingual
• Experience working in international markets

Other Key Attributes / Characteristics

• Works well with others
• Ability to think outside of the box/ Creative Problem Solving
• Able to pivot quickly and problem solve in real time

Physical Demands

• This is a live event production role and, at times, will require physicality.  This could involve lifting, moving heavy objects, extended periods outdoors in inclement weather, long hours of physical movement during show production, extensive travel requirements, site builds and adj