Patient Coordinator

Job Summary:

The Patient Coordinator is the first point of contact for patients at our imaging center and plays a vital role in ensuring a smooth and compassionate patient experience. This position requires excellent interpersonal skills, empathy, and the ability to manage multiple tasks with a high level of professionalism. The Patient Coordinator will be responsible for greeting and assisting patients, managing imaging appointment workflows, handling cancellations, and efficiently backfilling open appointment slots.

Key Responsibilities:

• Warmly greet and check in patients, ensuring a welcoming and supportive environment.

• Coordinate daily imaging schedules and patient workflows to optimize operational efficiency.

• Manage appointment scheduling, including new appointments, reschedules, and cancellations.

• Actively monitor and backfill canceled appointments to maintain full scheduling capacity.

• Serve as a liaison between patients, technologists, and referring offices to ensure timely communication and excellent service.

• Provide patients with clear instructions and preparation guidelines for imaging procedures.

• Maintain accurate and timely documentation in the electronic medical record system.

• Handle patient concerns or inquiries with empathy and professionalism; escalate issues as needed.

• Verify insurance information and ensure all required forms and consents are completed.

• Assist in maintaining a clean, organized, and efficient front office and waiting area.

Qualifications:

• High school diploma or equivalent required; associate or bachelor's degree preferred.

• Minimum of 1–2 years experience in a healthcare or medical office setting, preferably in imaging or radiology.

• Strong customer service skills with a warm, empathetic, and patient-focused demeanor.

• Excellent organizational and time management skills.

• Ability to multitask in a fast-paced environment while maintaining attention to detail.

• Proficient in scheduling software, EMR systems, and basic office applications (e.g., Microsoft Office).