Program Manager

Company Description

Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.

At Smiths Group plc, we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and five global divisions, all experts in their field. We believe that different perspectives and backgrounds are what make a company flourish and are proud to be a company with values grounded in integrity, respect, ownership, customer focus, and passion.

Job Description

The Program Manager is responsible for coordination and management of all activities, resources, systems and projects during the lifecycle of long term, ongoing programs. Achievement of key business metrics spanning order through delivery of products and/or services customer specifications, scope, cost, deadlines and quality, while meeting or exceeding Smiths’ financial objectives for revenue and profit and during the entire lifecycle of a program or project.

Responsibilities: Job duties to include but are not limited to;

• Leads and is responsible for all contractual and programmatic deliverables through some or all phases of the aftermarket product life-cycle: from engineering / design, to testing and qualification, to sourcing and production, to deployment and commissioning, and even into the service and warranty phases.
• Coordinates regularly with key personnel from departments such as Sales, Technology, Sourcing, Production, Quality, and Field Service to ensure deliverables are being developed on time and within budget.
• Acts as the central point of contact for customer questions, concerns, and interactions. This includes the scheduling and hosting of formal calls and meetings, plus the informal management of customer requests outside the official meetings.
• Weekly forecasting of revenue activities to ensure corporate financial targets are achieved
•  Develops and manages processes for the identification and resolution of key issues. Appropriately escalates unresolved issues in accordance with the Smiths governance model.
• Conducts risk assessment of program deliverables based on impact and probability, and takes action to mediate risk. Appropriately escalates risks in accordance with the governance model.
• Monitors program readiness for achieving deliverables, and makes necessary adjustments to achieve deliverables with compliance, on time, and within budget.
• In coordination with the sales representatives, analyzes and responds to Requests for Proposals (RFP’s), Requests for Quotes (RFQ’s), and Requests for Information (RFI’s) in accordance with Smiths criteria for program acceptance and rejection.
• Reports program status to all stakeholders including preparation and presentation of periodic status reports and monthly Program Management Reviews with the Executive Leadership Team.
• Reports and coordinates with Service Delivery teams functional KPIs and collaboratively works to continuously improve service delivery on aftermarket programs.
• Creates effective business communication encompassing technical proposals for customer requirements, business briefings, and presentations.
• Compliance with all applicable U.S. export control and security regulations.
• Complying with and promoting all relevant legal requirements & Smiths policies and procedures, including business ethics, data protection, and health & safety
• Coordinates with Service Supply chain on stocking levels and critical use parts by analyzing part trends.
• Other duties assigned

Qualifications

Education/training:

• BS or BA degree in related technology or business management.
• PMP accreditation preferred.

Experience:

• At least 5 years’ program / project management experience. Experience with Field Service program environments. 

Knowledge/skills:

• Experience managing a cross-functional team indirectly.
• Experience in Field Service Delivery of Capit