Restaurant General Manager

Company Description

From our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Food & Beverage team as a Restaurant General Manager located at SLS South Beach, Miami. JOIN THE SLS FAMILY TODAY!

Job Description

Job Purpose:

Under the guidance of the F&B Director, performs all duties and is responsible for coordinating and supervising all aspects of venue operations including Katsuya, Bar Central, In Room Dining, Special Events, and New Concept Restaurant to be named later, while maintaining a profitable operation, high quality products, proper service levels, and adequate staffing. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue, payroll, and expense budgets; and meet budgeted productivity while keeping consistently high quality and standards across the board.

Duties & Functions:

• Must love and support their TEAM!
• Must love and take care of guests!
• Must say “Yes” and “Thank you” often!
• Ensure that all operational systems and procedures are effective, efficient and in place for the operation of the venue
• Ensures that these systems and procedures are consistently applied throughout the venue by each employee
• Oversees and directs the seamless running of day-to-day operations
• Supports the delivery of outstanding customer service while ensuring that all financial and statutory requirements are met
• Is actively involved in the selection, development/performance and separation of all venue employees
• Manages/develops all areas of managerial and professional aspects
• In cooperation with Director of Nightlife Operations and/or Vice President of Nightlife and/or General Manager of Nightlife, develops and implements strategy for operational management and development, meeting agreed organizational performance plans within agreed budgets and timeframes
• Manages and controls department expenditures, staying within agreed budgets and being responsible of P/L for venues
• Communicates on a regular basis with Hotel leadership regarding venue performance and operations
• Ensures that department and employees are maintaining and attempting to exceed their agreed level of operating performance at all times
• Ensures maintenance and cleanliness of outlets with specific focus on departmental SNHD food standards, OSHA, Fire & Life Safety Regulations.
• Posts all bids, memos and schedules in a timely manner or manages those who do ensuring that they are posted in the above mentioned manner
• Maintains employee morale, addressing any and all issues with care and efficiency in coordination with HR policies
• Any other reasonable duties as assigned by the F&B Director or Executive Team
• We recognize we are in the hospitality industry and that may require us to provide lateral service.  We will on occasion call for each individual in a team to do whatever is necessary to provide exceptional guests experience which may differ from traditional General Manger duties and work expectations

ADDITIONAL RESPONSIBILITIES

• Communicate effectively and efficiently, both verbally and in writing, to provide clear direction to the venue teams, co-workers, and colleagues
• Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information in a timely manner
• Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff regularly
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations

To be aware of and ensure constant compliance with all necessary operational policies including:

• Health and Safety
• Food Hygiene
• Maintenance
• Emergency Procedures
• Liquor Licensing

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend mandatory meetings including divisional meetings, staff meetings, etc.
• Participate in community events and ensure corporate social responsibility goals of Ennismore are