Jobs and Careers

Senior Technical Training Specialist

San Jose, United Statesfull_timeVerifiedPosted 1 Jun 2026

💰 $150,000/yr($105,000/yr – $150,000/yr)

About the role

About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a Senior Technical Trainer to join our Zscaler Cyber Academy.This is a hybrid role based in San Jose, CA, reporting to the AMS Delivery Leader in the Zscaler Cyber Academy (Product) department. A Senior Technical Trainer is responsible for designing, developing, and delivering advanced educational programs that empower customers, partners, and internal teams to master complex technologies. By bridging critical knowledge gaps and elevating overall technical proficiency, this role directly drives product adoption, enhances user success, and accelerates organizational growth.

What you’ll do (Role Expectations)

Conduct engaging, high-level technical training sessions for customers, partners, and internal employees across various formats, including instructor-led (ILT), virtual (VILT), and hands-on workshops
Design, develop, and continuously update comprehensive training materials, lab exercises, and certification exams to ensure they reflect the latest product features and industry best practices
Serve as a Subject Matter Expert (SME) to mentor and onboard junior trainers, while also evaluating peer performance to maintain high instructional standards across the team
Partner closely with Product Management, Engineering, and Support teams to translate complex technical specifications into easily digestible learning content and stay ahead of upcoming product releases
Measure and analyze training effectiveness through student feedback, assessments, and key performance metrics to identify knowledge gaps and continuously improve the curriculum

Who You Are (Success Profile)

Masterful Translator. You have the superpower of bridging the gap between the engineers who built the product and the users trying to understand it by translating dense architecture into digestible learning experiences.
Agile and Adaptable. You don't freeze when scripts fail or lab environments crash; instead, you pivot seamlessly and turn technical hurdles into live troubleshooting lessons for your students.
Champion of Simplicity. You are a precise communicator who distills complex, overwhelming concepts into simple, actionable steps that ensure your audience is confident and capable.
Cross-Functional Catalyst. You possess the interpersonal skills to build high-trust relationships with busy Subject Matter Experts and Engineers to extract the knowledge needed to stay ahead of the product roadmap.
Insatiably Curious. You have a proactive drive to explore new features and break things in the lab to figure out how they work before you are ever asked to teach them.

What We’re Looking for (Minimum Qualifications)

5+ years of experience in technical training, technical enablement, sales engineering, technical support, or a closely related customer-facing technical role within SaaS, cloud computing, networking, or cybersecurity
Demonstrated track record of independently delivering highly technical instructor-led training (ILT) and virtual instructor-led training (VILT) to diverse external and internal audiences
Hands-on experience designing, building, and maintaining technical courseware, including presentation decks, student guides, and interactive, hands-on lab environ