Mgr Clinical Support Programs KH

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Job Summary:

The Manager, Critical Care Clinical Support Programs supports Wellstar ECMO services in the community by overseeing the clinical and operational components of the ECMO program and team. This position will assist in the planning, development, and implementation of the ECMO Program as it expands to offer complex care to cardiovascular and respiratory patients. In addition, this manager oversees the operations of the hospital's Rapid Response Team.
This individual will be responsible for program goals and operations regarding all aspects of the ECMO program, including writing policies and procedures that support clinical care and operational excellence of the program. Provides direction to establish, monitor and evaluate the quality of care given to ECMO patients and to ensure our patients are provided with the highest quality of care. An additional focus of this position is to provide vision and ensure the program stays attentive to current and future community needs.
This individual brings to the role clinical expertise to support ongoing efforts in the program management and enhancement. Serves as a clinical expert and consultant with nursing and other team members. Responsible for clinical evaluation of potential ECMO patients, case reviews, and patient management concerns and for data collection and ELSO Registry. Coordinates initial and ongoing education programs, testing and competencies. This leader will oversee the activities of the ECMO team to ensure compliance with regulatory, department and role-specific requirements.
The Manager will oversee an interdisciplinary Rapid Response Team with highly trained clinical team members designed to respond to cardiac and/or respiratory emergencies at the hospital. The leader will manage not only the function of the team and it's members, but also report and evaluate the activities and effectiveness of the team.
This individual will round on team members and patients. In patient interactions, seeks to understand the therapy received by the patient, the patient experience and collect information to improve the experience. Assists in coordinating and staffing for ECMO and Rapid Response Team services. Ensures compliance with state, federal and regulatory standards.
The Manager Critical Care Clinical Support Programs assumes responsibility for implementing standards of practice, program policies and procedures and maintaining and improving the quality of patient care delivered. Creates an environment which enables the Wellstar to fulfill its vision, mission and goals, fosters communication and collaborative practice with physicians and other departments.

Core Responsibilities and Essential Functions:

Oversight of Primary ECMO Program
* Define scope of service, goals and deliverables specific to ECMO program
* Collaborate with all disciplines involved in caring for the ECMO patient population, Clinical Nurse Managers, and Administrative Leadership in the development and achievement of the ECMO program at Kennestone Hospital
* Coordinates any new services and construction / renovation projects and growth of services in the community
* Serve as a program lead and resource for system facilities to ensure cohesive care for the ECMO patient.
* Collaborate with best practice group with a goal of consistent system wide ECMO services.
* Collaborate with Accreditation Coordinators to ensure Joint Commission and other regulatory agency certification and/or accreditation.
* Providing system coordination and leadership among the Wellstar facilities through current best practice.
* Responsible for decisions on maintenance and upgrading of ECMO equipment as well as equipment purchases and installations
* Cultivates positive relationships between departments.
* Supports organized patient, employee and physician satisfaction activities to increase metrics
* Routinely review opportunities in areas of responsibility and develop solutions
* Maintains up-to-date knowledge of new trends, technology, and methods to ensure effective and competitive services.
* Establish and monitor key departmental performance metrics for quality, throughput, patient satisfaction, revenue, and expense.
* Develop and update program policies and associated communication documents
Oversight of Hospital Rapid Response Team
* Collaborate with Hospital leader on the de