Customer Success Engineer

Description

Role Overview

The Technical Account Manager (TAM) ensures clients' successful onboarding, integration, and support using Onebeat’s inventory optimization solution. This hands-on, technical role bridges client engagement with data and system expertise, requiring coding proficiency and strong communication skills.

Location : Eastern Europe / Greece / India

Key Responsibilities

• Client Collaboration:
• Partner with clients to define and document their data integration needs.
• Educate clients on data requirements, formats, and best practices.
• Data Integration & Validation:
• Support clients in extracting and validating data, ensuring accuracy and integrity.
• Conduct detailed analysis of initial data sets, addressing discrepancies proactively.
• Technical Configuration & Automation:
• Build and optimize SQL queries, and API requests, and configure internal tools.
• Design scripts and workflows to automate routine data extraction processes.
• Pre-Sale & Post-Sale Support:
• Provide technical insights during pre-sales to demonstrate how Onebeat’s solutions align with client needs.
• Deliver ongoing support to ensure successful solution implementation and adoption.

What You Will Do

None

Requirements

Tech Skills & Qualifications

• 4+ years in technical roles like TAM, Data Analyst, or Developer.
• Proficiency in SQL, scripting (Python/ Ruby), and data processing.
• Experience with APIs, ERP, and BI applications.
• Familiarity with YAML, JSON, ERPs, databases, and ETL data pipelines.
• Bachelor’s degree in Computer Science, Information Technology, Industrial and Management, or related fields.
• Fluent in English
• Additional European languages – an advantage.

Soft skills: 

• 3+ years in client-facing roles providing technical support, consultancy, solutions or account management.
• Ability to translate technical concepts for non-technical stakeholders effectively.
• Team player and can-do attitude