Customer Education Specialist III

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                

 

About the role:
This individual will assist in the development and implementation of educational programs and tools to support customer-facing Medical Education for BSC Coronary Therapies customers.  

 

***This role requires a hybrid (3 days onsite) workmode from our Maple Grove, MN office.

Your responsibilities will include:

• Develops approach, scope, and methodology of training materials to maximize impact and minimize training time by determining the target audience, time and location requirements and other applicable factors.
• Coordinates the planning and delivery of CT Medical Education customer training programs including in-person, virtual, observation, live broadcast, local dinner programs, and proctoring. Includes communications with customers to coordinate logistics for their participation in the event (e.g., hotel, transportation, schedule). Includes management of all aspects of registration including invitations, travel, and hotel accommodations to ensure that logistics are effectively managed for all participants and faculty.
• Complete, track, and archive documentation for compliance (including all contract requests, service requests, event requests, HCP spend reporting), HCP payments, vendor payments, and internal requirements.
• Possesses technical aptitude and basic knowledge of BSC Coronary products and systems. 
• Acquires, maintains, transports, and assures equipment used for hands-on customer training and education is present and functional at all Med Ed programs as well as national symposia training pavilions.
• Attends events to ensure that details associated with hands-on equipment, participants, lodging, faculty, and agendas are attended to and that problems are corrected.
• Assists in the development, update, and implementation of clinical cases for the Complex PCI  case simulators
• Works closely with Med Ed Strategists/Clinical Specialists to develop and execute programs and ensure compliance in all our training processes.

 

Required qualifications: 

• Bachelor’s degree or equivalent years of experience 
• 3+ years of experience with planning and conducting training programs
• Experience working in an FDA regulated environment 
• Technical aptitude and ability to think strategically with appetite for innovation and continuous learning
• Comfortable developing and maintaining relationships with physician customers and field reps
• Strong program management and organization skills
• Strong communicator and collaborator
• Must be able to work autonomously on multiple projects at one time
• Able to develop new processes and adjust practices as needed to meet business or team needs

 

Preferred qualifications:

• Experience at a Med Tech company
• Knowledge of Interventional Cardiology products 
• Knowledge of MS Office Suite, Sales Force, Concur
   

 

Requisition ID: 589325

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

 

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

 

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclus