Protective Security Officer Senior

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Protective Security Officer Senior, you will armed response to emergency incidents involving workplace violence, active shooters, duress situations, medical emergencies, access control violations, and other safety and security situations in protection of the workforce. Leads the actions of team members by enforcing established procedures under minimal supervision. Performs complex duties and resolves operational problems in accordance with standard operating procedures. Provides coaching for team members and supports Security Management with overall team performance.

We offer a flexible work environment that requires an individual to be in the office 5 days per week. This position can be based in one of the following location: Chesapeake, VA. Relocation assistance is not available for this position.

What you'll do:

• Understands and applies policies and procedures displaying expert-level knowledge on operational matters.
• Leads armed response for critical incidents, performs Incident Command and coordinates with local authorities.
• Conducts and evaluates training drills, provides feedback on response, and documents training deficiencies.
• Ensures monitoring of alarms, cameras, fire alarm systems, and access control programs along with radio traffic, dispatching officers, coordinating response actions for critical incidents and documenting information for incident reports.
• Overseas access control measures, creation of access and visitor credentials, and leads response to policy violations.
• Schedules patrols of facilities/properties to prevent trespassing, theft, vandalism, parking/traffic infractions and unauthorized conduct impacting safety.
• Reviews documentation of shift activities, makes corrections, and ensures detailed information is passed on to team members.
• Interviews people, reviews evidentiary data, compiles notes from responding officers, and reviews incident reports.
• Leads security operations during special events and coordinates with executive protection or law enforcement during incident response.
• Coordinates duty schedules and conducts on-the-job duty position training.
• Completes Defensive Tactics and Handgun training and Standards Evaluation, complies with USAA Force Continuum, issue/turn-in, storage/transportation procedures and maintains State handgun licensing.
• Maintains current first aid training.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma, General Equivalency Diploma, or applicable trade/technical school diploma. 
• 4 years of physical security, law enforcement, or military combat arms experience.
• Ability to operate computer programs for access control, camera systems, alarm annunciation, radio dispatch and general use of  Microsoft Office tools to include Word, Excel, and PowerPoint.
• Must possess valid state driver's license.
• Job Offer contingent on passing the MMPI evaluation.
• Initial and continued employment conditional upon passing USAA’s Protective Security training standards within 3 attempts (for initial and follow-on training cycles) and obtaining required state armed security license and/or certification for assigned post state within 6 months.

What sets you apart:

• Leadership & Team Management: Proven ability to lead and supervise security teams, including report writing, shift management, mentoring, and experience with Incident Command structures.
• Crisis Management Expertise: Demonstrated experience in assessing threats, managing emergencies effectively, and implementing strategic solutions under pressure.
• Operational & Organizational Skills: Strong organizational competence in coordinating complex security operations, managing priorities efficiently, and ensuring alignment with organizational policies and objectives.
• USAA Knowledge: Deep understanding of USAA's mission, core values, and expected behaviors, with the ability to integrate these into security operations.

• US military experience through military