GBS Service Performance, Service Catalog & Demand Manager

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

 

 

We are looking for:

Syensqo is creating its internal Global Business Services (GBS) to cover Finance, Procurement and Human Resources activities.  We offer you to work in a dynamic and collaborative environment and to contribute to this group’s transformation. Join us in one of our 3 service centers: Lisbon, Curitiba, and Bangkok, be part of this transformation journey from the start. We are currently looking for a Service Catalog Product Owner for all service catalogs in the GBS scope, on the BMC Helix Business Workflows (BWF) solution.

 

We are looking for a Global Service Performance & Demand Manager for all services in the GBS scope.

This position will work in close collaboration with the Service Lines Performance & Compliance Specialists.

 

Key Responsibilities :

Demand Management:

• The Demand Manager is responsible for understanding, anticipating and influencing customer demand for services. The Demand Manager works with capacity management to ensure that the service provider has sufficient capacity to meet the required demand.

• Manages and is responsible for the successful completion of all Demand-related tasks;

• Collaborates with the GBS Service Owners and GBS Service Lines Management team to define the right level of service

• Collect and analyse feedback/complaint and propose associated action plan

• Participates in special projects as required;

• Provides reports and dashboards to provide transparency into demand backlog, trends, and current pipeline

• Reports to and consults with GBS management, as needed, to help drive strategic organizational and platform growth

 

Performance Management & Reporting

• KPI definition, measurement, follow-up & analysis

• Participate in the annual target settings in terms of KPI/OPI in line with the ambition for standardization, automation and compliance

• Organize and manage a monthly/quarterly performance review

• Build and contribute to standard report to reinforce performance and compliance

• Develop and maintain effective working relationship with all relevant internal and external Stakeholders

 

Staff Management

• Set priorities and/or plan work for a weekly or daily schedule

• Ensure that team output is in line with applicable delivery indicators, quality, deadlines, cost and work in line with group standards (e.g. Health and Safety)

• Organize and assess work of the team

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