TITLE:

Guest Safety Specialist I

LAST UPDATED:

August 2, 2022

DIVISION:

Finance

DEPARTMENT:

Security

REPORTS TO:

Floor Supervisor

FLSA STATUS:

Non-Exempt

COMP LEVEL:

5

 

 

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Summary:  Ensure the safety and security of all Casino guests and employees through effective, proactive, and professional services. 

 

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.

 

Essential Job Functions:

• Provides outstanding guest service, including answering inquiries, providing directions, and delivering information for general problem solving.
• Patrols grounds, lobbies, corridors, and public rooms.
• Investigates guest and employee safety concerns according to department policies and procedures.
• Answers incoming phone calls and directs appropriately to dispatch, security podium and employee entrance areas.
• Ensures compliance with Gaming Regulations, Minimum Internal Controls Standards, Casino Policies and Procedures, and Local, State, and Federal laws.
• Monitors and observes the consumption and service of alcoholic beverages and reports concerns to the MOD.
• Properly identifies Casino personnel and vendors entering and exiting through the Employee Entrance.
• Performs funds verifications, table games and slot machine drops, and transports of funds between departments, including fills, credits and escorts or funds and personnel.
• Informs guests of Casino policies and procedures when needed, and informs MOD of guests that may need to be excluded.
• Reports accidents and conditions requiring correction according to policies and procedures; writes reports including actions taken.
• Responds to emergency medical situations.
• Provides traffic control, implements evacuation plans and routes and maintains crowd control at entry points when necessary.
• Coordinates temporary landing zones for Life Flight helicopters.
• May perform generator checks on regular basis and patrol RV lot to ensure all overnight guests have registered.

 

Spirit Mountain Standards:

• Delivers Spirit Mountain’s Spirit of Excellence (SOE) by consistently modeling attitudes and behaviors in alignment with SMGI’s Pride Values, Brand Promise, and Business Vision.
• Learns comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations, and Title 31 Regulation requirements.
• Follows all Corporate and departmental safety policies and procedures.

 

Required Knowledge of:

• Principles, practices, and techniques of providing safety and security services.
• Tactics and methods of self-defense.
• Gaming regulations and Minimal Internal Controls.
• Computer hardware and software applications.

 

Required Skill in:

• Providing safety and security services.
• De-escalation communication
• Addressing aggressive, violent, or abusive people.
• Performing alcohol intervention techniques.
• Operating computer hardware and software applications.
• Communicating both orally and in writing.
• Establishing and maintaining effective working relationships with others.

 

Education, Experience, Licenses, Registrations, and Certifications:

• High School Diploma or equivalent, and six (6) months guest service, safety and security, , or emergency services work experience, or equivalent combination of education, training and experience. In the case that guest service is the only experience; the casino will provide new hires security training at the Security department’s expense.
• High security gaming license issued by the Grand Ronde Gaming Commission.
• Must possess a valid Driver’s License and be eligible for the company insurance.
• Must possess or have the ability to obtain First Aid and CPR Certification within six months of employment.
• Must successfully pass testing related to following skills: typing, guest safety and service mindset, and report writing. 
• Must be at least 21 years of age.
• Due to the nature of