Client Partner

Beyond is a design and technology agency made up of passionate people focused on creating and delivering beautiful experiences for clients including Google, Montblanc, Facebook and the Royal College of Art. Our NA offices are hubbed in New York City and San Francisco, but we are operating with a remote-first model.

We are looking for a strategic, dynamic, and client-centric Partner to grow our Google program and steer our teams towards successful outcomes. The Client Partner will lead strategic engagements, cultivate relationships, and fuel new business development initiatives. You will report to the Director of Client Services and help oversee our North American Google program. This is a remote role and we welcome candidates based in New York or the ET timezone. Candidates outside of the ET timezone will be considered if they're open to occasional business travel.

Requirements

As a Client Partner at Beyond, you will:

• Play an active role in business development, including proposal creation and sales presentations.
• Manage existing accounts, nurturing relationships, bolstering retention, amplifying growth, and delivering superior service through strategic client partnerships.
• Rekindle previous client/agency relationships, using past project experiences and brand affinity for Beyond.
• Identify new Beyond offerings and solutions in response to client needs and broader industry trends.
• Apply knowledge of economic, market, competitive, and consumer trends to design business solutions for the account.
• Help develop and implement marketing and sales strategies to increase account growth and reach revenue targets.
• Facilitate account-specific compliance requests, including technology, onboarding, agency surveys.
• Create client artifacts to unblock/gather stakeholder approvals and move projects towards completion.
• Contribute to internal communications by summarizing work, developing case studies, and celebrating successes throughout Beyond.
• Assist Delivery leadership in creating, negotiating, and promoting statements of work/engagement models, demonstrating an understanding of how Delivery and Commercial operations intertwine.
• Support project management in daily tasks, guiding client communications, maintaining project health, and managing client escalations.

As a Client Partner at Beyond, we'd like you to bring:

• Have 3-5 years of experience working within a digital, product, or creative agency.
• Be a masterful storyteller with exceptional presentation skills.
• Demonstrate experience managing integrated digital campaigns or digital creative deliverables.
• Have a keen commercial understanding, spanning client development, contract negotiation, project pricing, etc.
• Be passionate about tracking team morale, spotting burnout risks early, and working with Delivery and Resourcing to manage workloads fairly.
• Able to travel up to 10% of the time for client workshops, meetings, presentations, pitches, and networking.

Benefits

• A generous annual learning and development budget per employee
• Excellent salary with flexible benefits that includes medical, dental, vision, and a matched 401k
• 20 days of PTO your first year (25 after), plus your birthday off
• 8 paid federal holidays and paid closure the week between Christmas and New Year's Day
• Flexible working to everyone, under our "Beyond Flexibility" program. Ask about this at the interview!
• A strong company culture whilst working on a 'remote-first' basis
• Engaging virtual meetings, company updates, and cultural celebrations
  

The base salary range for this role is $120,000 - $145,000. Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

Having been named among Sunday Times Best 100 Companies, we believe culture plays a large role in what we offer as an organization. We actively promote diversity in all its forms and we proudly and passionately create a culture of inclusivity and openness for all our employees.

Beyond is committed to welcoming everyone, regardless of gender identity, orientation, or expression. Our mission is to remove exclusivity and barriers and encourage new thinking and perceptions, in a space of belonging. It is not about race, gender, or age, it is about people. Without our people being their most creative and innovative selves, we are nothing.