Dyson B2B Aftersales Agent - UK & Irish Markets

Dyson is a globally recognised, premium household name. They’re market leaders in design and technology and regularly launch outstanding products onto the market, such as the Dyson hair wrap, fans, and vacuum cleaners.

We’re looking for a B2B Aftersales Agent who will cover the UK & Irish markets. You will be part of a Team comprising of regional Business Development Executives, Vertical Sales Managers, and a member of the Dyson Professional Marketing Team.

What you’ll be doing:

• Handling inbound calls and emails providing technical support and troubleshooting.
• Analyse customer issues and work towards providing appropriate solutions, coordinating with relevant departments or teams as necessary.
• Ensure effective follow-up and follow-through on customer inquiries and problem resolution to maintain customer satisfaction.
• Identify recurring issues and proactively work on process improvements to prevent similar problems in the future.
• Collaborate with the Field engineer teams to ensure a smooth handover process from the sales phase to the aftercare phase, ensuring a seamless customer experience.
• Meet or exceed targets, demonstrating consistent achievement of assigned targets, objectives and KPIs.
• Managing additional administrative tasks including stock inventory, creating spare parts quotes, process orders & reporting.

Requirements

What skills & experience you’ll bring to us?

• C2 level of both spoken & written English.
• Excellent communication and interpersonal skills, with the ability to build rapport and influence decision-makers.
• Previous experience working with Salesforce software is a plus.
• Ability to work collaboratively in a team environment and leverage internal resources effectively.
• Proficient in Microsoft Office, in particular Excel and Outlook.
• Self-motivated, target-driven, and results-oriented mindset.
• Previous experience working in an international contact centre environment with knowledge of customer service.

Benefits

What do we offer?

• Starting date: January 2024.
• Contract: Permanent (1-month probation period).
• Salary: 21.000€ gross per year.
• Working hours: Full Time (39 hours per week) - Monday to Friday between 9 am & 6 pm.
• Work Model: Hybrid working model.
• Fully Paid Training that optimally prepares you for your job - 2 weeks duration (office-based).
• 24 holiday days per year on a full-time basis.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
• Location: Barcelona, Spain

Who Are We

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

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