Solar Performance Lead, Residential

About OmnidianOmnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.
We are headquartered in Seattle, but are open to remote location depending on role and if a candidate resides in a state we currently employ in.
The JobThe mission of the Operational Success Team is to provide upfront onboarding, as well as sustained operational support for Omnidian’s residential solar assets. The Operational Success Team members have a variety of skill sets and often become subject matter experts within their role. 
Within the Operational Success Team, the Solar Performance sub-team is responsible for ensuring the integrity of installations through our Performance Verification Test.
Due to high growth, we plan to hire or promote multiple candidates

What you'll do

• Like all of our Lead roles, this will be a mix of lead and individual contributor responsibilities
Lead Responsibilities (30-50%)
• Support day-to-day tasks of a team of 3-5 Solar Performance Associates & Specialists
• Coach and provide feedback for teammates on diagnosing issues with systems using Resolv and external platforms
• Hold regular 1:1 check-ins to stay close to questions, concerns, and risks
• Partner with the manager on drafting semi-annual reviews
• Escalate performance concerns, potential risks in retention, engagement, project timelines or work quality to manager
Individual Contributor Responsibilities (50-70%) 
• Diagnose performance alerts related to solar systems during their first 30 days and take appropriate troubleshooting actions
• Support escalated cases and work internally to drive them to resolution
• Learn, execute, and help implement improvements for existing and new processes
• Work collaboratively with internal Residential Operations teams, including Portfolio Operations Managers, Field Service, Customer and Technical Support Teams, and Client Success Managers
• This role is primarily internal-facing, with occasional interactions with external customers, clients and manufacturers

Who you are

• Highly organized
• Strong interpersonal and leadership skills
• Take ownership resolving issues to completion
• Proactive communication skills
• Comfortable working with large data sets
• Keen attention to detail and accuracy

Experience You'll Need

• 6+ years of combined professional and/or college experience
• 2+ years of experience in the solar energy industry, in monitoring operations, asset management, system design, or field service and maintenance
• 6+ months of formal or informal leadership experience
• Experience with solar monitoring DAS platforms and alerts
• Experience reading and interpreting solar system design drawings
• Strong understanding of solar technology, monitoring systems, maintenance practices, and the solar industry landscape

Experience that's a Plus

• CRM experience such as Zendesk or Salesforce Service Cloud

Work-Life and Culture

• All of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• If you are near one of our employee clusters, we offer one or more local gatherings per year
• We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our post What Makes an Ethical Company?

Grow with us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Even as a Lead, most of your time will still be spe