Associate Manager, Loyalty Planning

The Associate Manager of Loyalty Planning will support the Loyalty & Partnerships planning, prioritization, and governance processes, with a focus on supporting the day-to-day project management of specific high priority loyalty projects. Responsibilities include leveraging governance processes and tools to effectively manage projects and enable decision making, alignment, visibility, and risk escalation. Project focus will lean towards initiatives in the Discover & Design phases as well as the transition to Program Delivery work in the Development & Embed phases. 

 

Your day to day 

• Loyalty Evolution Special Project Program Management: Provide day to day project management support on specific Loyalty & Partnerships priority initiatives, including coordinating with cross functional teams to enable quick decision making, managing detailed milestone deliverables, and provide visibility into project progress. 
• Loyalty Evolution Overall Governance Program Management: Work closely with workstream leads and project management support across full program in agile approach to support prioritization, risk escalation, milestone planning, executive reviews/approvals, and executive updates 
• Loyalty & Partnerships Planning Process & Prioritization: Support Loyalty & Partnerships annual business planning process, provide tracking of strategic initiatives and the base business to ensure tradeoffs and targets are both realized, and support prioritization of projects 

What we need from you 

• Bachelor’s degree in relevant discipline or an equivalent combination of education and experience 
• 3+ years progressive experience with demonstrated commercial success in strategy, consulting professional services of loyalty program management, preferably in travel or hospitality 
• Driving Results – Generated business results and momentum using innovation, creativity, analytics as the basis for decisions 
• Leading Change - Proven track record driving program transformation, innovation & change in a complex, global organization 
• Collaborating with Others - Demonstrated ability to engage people in the discussion about the customer journey and the future loyalty vision with cross-functional, globally dispersed teams 
• Influencing with Impact - Proven success effectively leading and influencing people at all levels in a fast-moving environment without direct control to shape a consensus and drive commercial performance 
• Loyalty Mindset - Knowledge of loyalty concepts 
• Understanding Program Management tools – Familiarity with MS Office tools and Smartsheet

Location – Atlanta, GA; Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business. 

The salary range for this role is $46,226.00 to $77,000.00.  This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.  

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?