Director Account Services

Are you a passionate sales leader looking to make an impact in the healthcare industry? Do you thrive in an environment where you can coach, motivate, and inspire teams to exceed revenue goals through a consultative approach? We are seeking a dynamic Director of Account Services who will oversee revenue growth, client retention and the strategic management of inforce customers while building and cultivating meaningful relationships with brokers and clients. If you’re ready to drive results and elevate your career in a high-energy, results-driven role, we want to hear from you!

 

This role focuses on our clients in the 100-300 lives space.  

• Drive Revenue Growth & Client Retention: Lead and execute a forward-thinking service plan in partnership with sales management to maximize revenue and protect your client base.
• Lead & Inspire a High-Performing Team: Coach, mentor, and develop a team of account managers, driving them to achieve ambitious sales targets and exceed performance goals.
• Foster Strong Relationships: Build and maintain high-value relationships with key brokers and client groups, positioning yourself as a trusted advisor.
• Identify & Implement Best Practices: Continuously seek out ways to remove obstacles, enhance performance, and help your team hit their targets by sharing proven strategies and solutions.
• Collaborate & Acquire New Business: Work closely with Sales Directors to support the acquisition and smooth integration of new business opportunities into your portfolio.
• Take Control of Budget & Reporting: Own the annual department budget, monitor results, and take swift action to ensure targets are hit. Use Salesforce to ensure accurate, up-to-date data for smarter decision-making.

• Proven Leadership & Experience: A minimum of 12+ years in the healthcare or employee benefits industry with at least 3 years in a people manager role. You're a natural leader who can inspire and energize your team.  You have a strong ability to coach remote account managers to achieve win-win outcomes.
• Sales/ Account Management Expertise: 5+ years in the employee benefits/healthcare industry with a track record of sales success, building relationships, and negotiating deals with top-level clients and brokers.
• Client-Centric Mindset: You understand the importance of client relationships and know how to maintain and grow those relationships to ensure long-term success.  
• Strategic Vision & Strong Problem-Solving Skills: You’re not just a manager – you’re a visionary who can think strategically and identify opportunities for growth. You bring curiosity and a drive to understand the root of any issues while also having the ability to diagnose opportunities. 
• Skillful use of data and analytics: You leveraging market insights, competitive intelligence, and sales analytics to formulate strategic approaches for winning business and achieving positive outcomes.
• Drive Team Efficiency: You optimize processes and implement strategies to enhance team performance, streamline workflows, and build a more agile, high-impact organization.
• License Required: You must have a valid State life and producer license or be willing to obtain one within 90 days of employment. Continuing education will keep you sharp and up-to- date in the industry.
• Ability to travel nationally up to 20% of the time. 
  
  Base Pay Information
  The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. 
  Pay Grade 24. $122,400 - $265,100

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Competitive base and incentive pay 
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program

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