Client Services Supervisor (Mail and Facilities)
SPS-North AmericaAbout the role
<h1>Client Services Supervisor</h1> <p class="isSelectedEnd"><strong>Typical Working hours</strong>: Mondays to Fridays, 9:00 AM to 6:00 PM</p> <h2>Lead Workplace Operations and Team Performance</h2> <p class="isSelectedEnd">SPS Global Solutions is seeking a <strong>Client Services Supervisor</strong> to oversee daily workplace operations, support onsite teams, and maintain strong client relationships.</p> <p class="isSelectedEnd">This role provides hands-on leadership across workplace services, team management, vendor coordination, and operational support while serving as a key point of escalation for day-to-day issues. The ideal candidate is organized, proactive, and comfortable balancing people leadership with operational responsibilities.</p> <div><hr></div> <h2>Why This Role Matters</h2> <p class="isSelectedEnd">This position helps ensure workplace services run efficiently by supporting employees, maintaining operational standards, and driving positive client experiences.</p> <div><hr></div> <h2>What You’ll Do</h2> <h3>Operations & Workplace Support</h3> <ul data-spread="false"> <li>Oversee daily workplace operations and ensure service expectations are met</li> <li>Maintain operational procedures and identify opportunities for process improvement</li> <li>Monitor KPIs, SLAs, and monthly reporting metrics</li> <li>Serve as an escalation point for operational, facilities, and technology-related issues</li> </ul> <h3>Team Leadership & Development</h3> <ul data-spread="false"> <li>Supervise, coach, and support onsite team members</li> <li>Assign responsibilities, communicate priorities, and provide performance feedback</li> <li>Assist with onboarding, training materials, and team development initiatives</li> </ul> <h3>Client & Vendor Coordination</h3> <ul data-spread="false"> <li>Support client relationships through regular communication and business reviews</li> <li>Manage vendor partnerships and monitor service delivery expectations</li> <li>Address service concerns and implement solutions when needed</li> </ul> <h3>Financial & Administrative Oversight</h3> <ul data-spread="false"> <li>Support payroll, billing, accounts receivable, and reporting deadlines</li> <li>Assist with account budget forecasting and financial tracking</li> <li>Maintain operational performance aligned with business objectives</li> </ul> <h3>Compliance & Standards</h3> <ul data-spread="false"> <li>Maintain knowledge of w
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s