Vendor Operations Manager, Acquisition & Engagement

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role will be based in our Omaha or Chicago office.   

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what is best for you and when it is important for your team to be together. 

Acquisition & Engagement is searching for a Vendor Operations Manager to join our team. In this role you will partner with our vendor-based A&E reps(Acquisition & Engagement) to educate and persuade new customers to embrace LinkedIn’s different platform capabilities. The Vendor Operations Manager will help us penetrate multiple markets through onboarding new A&E agents and/or expanding successful ongoing relationships with existing A&E vendors. 

 
Responsibilities: 

• Understands the A&E Business and proactively identifies opportunities and partnerships to improve business performance. 

• Comfortable dealing with ambiguity independently and driving creative problem solving, leaning on leadership as appropriate for decision making. 

• Champions LinkedIn Culture & Values, inspiring their own team and partners. 

• Communicate program key messages, recommendations, and performance insights internally/externally. 

• Develops strong trusted relationships with business partners involved in program.  

• Partners with Shared Services, Vendors and A&E leadership to ensure consistent performance by developing and enforcing business/operational structure and workflows. 

• Support ongoing continuous vendor performance improvement initiatives and innovation experiments. 

• Recognized as an experienced subject matter expert and the go to person for peers and business partners on all training, operations, and quality. 

• Maintain base level knowledge of our products, including competitive and industry dynamics. 

• Demonstrate ability to consistently use data and evidence to make timely recommendations in ambiguous situations 

• Partner with Shared Services and/or Vendor team in partnership with leadership on statement of work expectations and support program renewal decisions. 

• Design and maintain vendor training plan, associated resources & onboarding milestones. 

• Deliver training to all major waves and work with Team leads/vendor trainer for future and one-off trainings. 

• Implement sales and quality coaching standards; partner with vendor team to ensure continuous adoption. 

• Partner with Planning and Performance partner to develop quarterly metrics. 

• Implement and maintain standards related to lead routing and SFDC Flows. 

• Partners with shared services and leadership to ensure consistent performance by developing and enforcing business/operational structure and workflows. 

• Support scaling new processes and initiatives relevant for entire lines of business across FTE as needed. 

Qualifications

Basic Qualifications: 

• Bachelor's degree or equivalent practical experience

• 2+ years of experience in process improvement or operations management

• 2+ years of experience in Sales 

• Experience in Internet or tech related industries 

Preferred Qualifications: 

• 2+ years of experience vendor management experience.

• Organizational and project/program management capabilities, including the ability to manage multiple tasks with shifting priorities and varying deadlines.

• Experience implementing a vendor operation from scratch. 

• Problem-solving, critical thinking, and analytical skills and experience in applying project management tools. 

• Experience creating vendor contracts, SOWs, etc. 

• Experience in financial planning