The North Face: Director - Retail Store Operations

Here At The North Face, we dare to lead the world forward through Exploration. We were born to Explore, Disrupt and to Lead. We were born to Love Wild Places and to Spark Curiosity. We believe that exploration is a mindset - both on the mountain and off the mountain - and it infuses everything we do. As a community of explorers, we stay curious about new ideas, places, and people.

So, before we get to the job details, take a minute to learn a little more about us – our values and our culture. If you can see yourself working side-by-side with a team of adventure-loving people, The North Face just may be the place for you.

To learn more about our values and our culture, visit The North Face Careers or www.thenorthface.com.

What will you do?

A day in the life of a Director of Retail Operations at The North Face looks a little like this.

As the Director of Retail Operations, you will partner with Senior Management and cross functional members of the Americas Direct-to-Consumer team to develop strategic initiatives and implement operational processes to achieve departmental goals. You will provide ideas to drive business initiatives and build vision for the operations team and peers.  You will oversee retail operations including expense management, policies and procedures, operations and communication support to the field team, retail IT and POS systems, and capital and expense projects involving store operations. You will lead The North Face Retail Operations team, fostering the development of their professional competencies. You will report directly to the Vice President of Retail Operations for the Americas.

Let’s break down that day-in-the-life a bit more.

• Partner with VP of Retail Operations, Sr. Director of Retail, and Director of Finance to develop, implement and manage strategic expense initiatives that will enable the division to provide an ultimate retail experience.
• Directs the management of retail policies and procedures and implements updates to meet the needs of the business and maintain compliance with Sarbanes-Oxley, and all ADA retail guidelines.
• Collaborates with the field leadership team to monitor, analyze, report and improve upon store management and associate incentive programs.
• Directs the management of the daily communication to the stores from the cross functional corporate team to balance workload, ensure projects are completed on time, and maintain focus on an exceptional brand experience.
• Directs management of the physical inventory process and shortage control program in partnership with the field teams, inventory control and loss prevention to achieve expected shortage results.
• Directs and drives innovation through the Retail POS System and other Retail related Information Systems in partnership with GBT and third party vendors.
• Directs management of projects that involve retail store operations in partnership with Real Estate, Visual Merchandising, and IT and other cross functional areas. 
• Provide the team with professional and personal competency based development guidance in accordance with the VF development standards.
• Leads DTC field training function, with an emphasis on helping to deliver incredible service and engagement for our customers.
• Perform these and other duties as assigned.

What do you need to succeed?

We all have unique skills that we bring to work and celebrate every day. For this role, there are foundation skills you’ll need to succeed and excel. Additionally, while formal education in a related field is great to have, we are most interested in your 10+ years of experience and professional achievements

The foundation skills you will need in this position are:

• Relevant work experience in planning, with understanding of all phases of retail operations. 
• Progressive responsibility/experience in management within retail stores, operations, or finance.
• Previous experience in multiple-store operational and fiscal management.
• Retail and outdoor industry experience preferred.
• Proficient in Excel and MS Office products.
• Excellent organizational skills.
• Excellent management, analytical, communication, and presentation skills.
• Ability to manage a diverse group of individuals, lead change and inspire work toward a common goal.
• Track record of establishing and implementing processes and executing to a clear goal.
• Travel required:  30%

What do we offer you?

At The North Face, we know you expect as much from us