Senior Solutions Engineer

Who We Are:

Ordergroove is a dynamic, fast-paced environment where you will be involved in building something of real value from the ground-up. We're looking for bright, talented people who are excited about innovation, growth, and the exciting world of Relationship Commerce.  If you’re motivated by a desire to solve problems and deliver groundbreaking insights and solutions you’ll fit in perfectly! 

Want to be a part of it? Keep reading…

About the Role:

Ordergroove is a dynamic, fast-paced environment where you will be involved in building something of real value from the ground up. We're looking for bright, talented people who are excited about innovation, growth, and the exciting world of Relationship Commerce.  If you’re motivated by a desire to solve problems and deliver groundbreaking insights and solutions you’ll fit in perfectly! We are looking for someone who has worked in the mar-tech ecosystem or subscription-based companies and can bring that expertise to Ordergroove’s customer base. 

Do you thrive on crafting technical solutions that propel businesses forward? Are you passionate about eCommerce and have a proven track record of success on the Shopify platform? If so, then we want to hear from you!

We are seeking a highly motivated Senior Solutions Engineer to join our growing remote team. In this role, you will play a pivotal role in supporting our sales team in securing strategic enterprise deals. You will leverage your deep technical expertise to design innovative solutions that address complex client challenges and showcase the value of predictable recurring revenue technology driven by Ordergroove. You will also collaborate with our Solutions, Success, Product, and Marketing teams to become a subscription expert and transfer that knowledge to prospects looking for an outstanding relationship commerce partner. Additionally, you’ll build cross-functional relationships with these teams and hand off newly sold clients for implementation. 

What you will do:

• Partner with sales executives to develop comprehensive technical proposals for enterprise-level clients on their native eCommerce platform and gain the technical win and close new business.
• Translate client business needs into technical solutions, ensuring the proposed solutions work within the technical architecture of the product and enable a high-quality product.
• Architect and design complex implementations that integrate seamlessly with existing systems and workflows.
• Proactively identify and solve client pain points, exceeding expectations and fostering long-term relationships.
• Partner with the product teams to stay up-to-date on the latest Ordergroove features, functionality, and best practices.
• Provide feedback to the product team and coach the organization on opportunities to build new features and functionality into the platform
• Ensure continuity with account teams post-signature and serve as a point of escalation for technical questions before the start of development
• Develop and deliver technical presentations to educate and engage prospective clients.

About you:

• 5+ years of experience in solution architecture or engineering within the eCommerce industry
• Enterprise background with proven experience with Shopify, including in-depth knowledge of its architecture, capabilities, and limitations.
• Strong understanding of eCommerce best practices and trends and SaaS technologies
• Excellent communication and presentation skills, with the ability to tailor technical information for diverse audiences, including creating technical diagrams and flow charts to highlight systems architecture
• Familiar with HTML, CSS, JS, SQL, and API frameworks and API tools such as postman.
• A collaborative mindset with a passion for building strong relationships.

Bonus Points:

• Experience with headless commerce architectures and APIs.

If you don’t meet 100% of the qualifications outlined above - that’s okay! We encourage you to apply if you think this is a role that would make you excited to come into work every day and that you can deliver the results we need.

About Ordergroove:

Ordergroove powers recurring revenue for the world's largest and most innovative retailers including L'Oreal, Dollar Shave Club, La Colombe Coffee, Bonafide Health, The Honest Company and more. As a direct result, more than 11% of adult Americans have a subscription powered by Ordergroove. Our technology makes seamless, one-of-a-kind subscriber and membership experiences possible to turn one-time transactions into profitable recurring customer relationships.

Ordergroove’s powerful platform empowers merchants with highly customizab