Hotel: 

Normal Marriott

201 Broadway Ave

Normal, IL 61761

Catering Sales Manager

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Primary Purpose:

The primary purpose of the Catering Sales Manager is to optimize catering revenue through (1) maximizing catering opportunities consistent with the property’s business plan; and (2) effectively detail and service all groups personally booked. 

Work Performed:

Work Performed:

The Position will be tasked with the following duties, responsibilities, and assignments:

• Generate catering revenue consistent with the property’s business plan;
• Detail and service all groups personally booked.
• Achieve personal and hotel revenue goals;
• Prospect for new business using a wide variety of methods, including phone calls, outside sales calls, community functions, internet prospecting, supplier partnerships, trade journals, etc.;
• Develop, implement, and update catering sales action plans;
• Interact effectively with vendors, competitors, local community, catering associations and other hotel departments. (including Sales, Kitchen and Operations) to ensure guest satisfaction;
• Align catering service and client specifications to achieve high guest satisfaction and return on investment;
• Manage contract minimums and coordinate the collection of attrition and cancellation fees;
• Provide accurate revenue and expense forecasts according to established guidelines; and
• All other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

Minimum two (2) years of Catering Sales experience or two (2) years in hotel Event Services, Banquet, Group Sales, or an equivalent combination of education and

experience.

Preferred Prior Experience:

Prior experience with the Group, and/or Social Event market segments

Required Education:

High school diploma or equivalent

Preferred Education:

Bachelor’s degree in Business

Administration, Marketing, Hotel and Restaurant Management, or related major

Preferred Licenses/ Certification:

Certified Meeting Professional (CMP)

Required Technology:

Proficient in Microsoft Office Tools

Preferred Technology:

Demonstrated experience with industry specific sales and catering programs including Microsoft Office, Delphi.fdc, and/or CI/TY, particularly in detailing

Banquet Event Orders (BEOs)

Travel:

Less than 20% travel requirement.

Must possess a valid driver’s license and reliable transportation and the ability to be available at off property meetings and

events with minimal notice.

Physical:

Up to 8+ hours sitting at a desk and computer work

Other:

Excellent written and oral communication skills.

Competencies:

(38) ORGANIZATIONAL AGILITY

Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.

(37) NEGOTIATING

Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships, can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.

(15) CUSTOMER FOCUS

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

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When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer