Outbound Mailroom Specialist, DentaQuest

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

Job Description:

Location: Milwaukee WI

  
At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America. 

The opportunity: 

The Outbound Mailroom Specialist is responsible for several components crucial to delivering required correspondence to providers and members securely and within required timeframes. All items must be reviewed for PHI (Protected Health Information) security as well as appropriate branding materials. Team members are responsible for oversight of outbound PDF file processing via Pitney Bowes Planet Press software and return receipt of PDF files to the specified location to be printed for outbound.  There is also a component of equipment operation for this position. This equipment includes printers (several models of Canon Vario machines), multiple Pitney Bowes inserters and Pitney Bowes mail meters. The Outbound Mailroom Specialist will work with internal staff to resolve issues with documents and equipment. Incoming shipments are also accepted and logged by this team and outbound shipments created on an "as needed" basis.

HOURS: Monday - Friday, 2nd shift (hours TBD)

PAY: $20-23/hour depending on level of experience

How you will contribute: 

• Processing over 50,000 pieces of outbound correspondence daily
• Responsible for monitoring the process of file movement to Pitney Bowes Planet Press which performs USPS functions and applies IMB (Intelligent Mail Barcode) to provide mail tracking.
• Printing of all claim related correspondence from multi sources for all business units, including the files returned from the Planet Press process.
• Perform ad hoc print job requests for member notification letters.
• Reconciliation of all files sent through the Planet Press process and returned items to confirm all correspondence is accounted for and outbound within the expected TAT.
• Operation and maintenance of folder/inserter machines which includes correct envelope selection, correct fold specs per letter type and QC of items run through the machines to ensure member PHI is secure.
• Mail meter operation and maintenance to apply appropriate postage to all outbound correspondence based on weight and mail type as well as assignment of the appropriate Cost Center responsible for each letter type.
• Preparation of all mail trays for delivery directly to the USPS or to the presort vendor, dependent on the contents of the trays.
• Creation of FedEx labels and packaging for larger outbound items and daily shipments to Boston office.
• Receipt of incoming shipments and notification of those deliveries to the specific Dept or individual.
• Daily tracking of all incoming barcoded items (FedEx, USPS, UPS, etc.) via an electronic Arrival Tracking System.
• Create Monthly Metered Postage reports to allocate the postage expenses.
• Regular communication with equipment vendors -- opening tickets for equipment issues, ordering of supplies, etc.
   

What you will bring with you: 

• High school diploma
• One year of related experience
• Ability to prioritize and organize multiple tasks.
• Ability to work independently as well as within a team.
• Good PC skills with experience in Outlook, Excel, Word and Adobe programs.
• Good Analytical ability
• Strong attention to detail
• Excellent verbal and written communication skills.
• Ability to remain organized with multiple interruptions.
• Ability to work overtime as needed or required.