Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Are you looking for your new career?

BD Parata is currently seeking a Field Support Engineer in the Raleigh, NC regional area. The Field Support Engineer will provide in depth technical and customer support of BD Parata’s suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.

Please visit the link below for more information regarding BD Parata Pharmacy Automation products.

https://parata.com/

 
Key Responsibilities:

• Deliver world class customer service and problem resolution skills at new and existing client sites.

• Cultivate positive customer relations by responding to complaints/inquires in a collaborative, supportive, and professional manner.

• Ensure customer satisfaction and maximum uptime by maintaining equipment and preemptively resolving potential issues.

• Instruct customers in the operation and daily maintenance of BD Parata’s suite of pharmacy automation products.

• Respond within SLA requirements to break/fix service requests.

• Collaborate with regional and national service team members to identify and resolve sophisticated problems.

• Periodically assist Product Implementation Team with installation of new automation.

• Provide detailed descriptions of issues and resolution actions in Salesforce Field Service Lightning.

• Provide feedback on products and services to management and engineering to help drive efficiency and product improvement.

• Be a highly responsible professional who can perform work independently with little supervision.

• Maintain professional appearance in line with company policy.

• Periodic travel outside of the local region and overnight stays may be required.

• Weekend and holiday coverage as well as occasional overtime may be required.

• Organize and maintain company supplied tools and inventory.

• Timely reporting of expenses through Concur.