Retail Operations Manager

Summary

Retail Operations Manager (ROM)

 

At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Retail Operations Manager (ROM) to be primarily responsible for leading and developing an assigned Retail Selling and Merchandising organization.  The ROM will oversee a specific segment of clients and/or retailers within an assigned geography. They are responsible for representing the Company and their designated Clients & Customers through the management of retail store coverage, set/project coverage, executing objectives set forth by Clients, Retailers and/or Business Development Managers and related retail leadership.

 

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

 

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

Responsibilities:

• Maintain excellent high-performing teams and proactively ensure client Key Performance Indicators are executed consistently by addressing retail issues on an on-going basis. Oversee effective and efficient retail routing and approve all related routing decisions for an assigned region.        
• Develop people through training and direct organizational and team development initiatives using performance management tools, including: performance reviews, in-store assessments, individual associate development plans & succession planning documentation.
• Source and identify external talent and integrate new associates into the organization as part of a long-term talent expansion strategy.
• Manage, assist and/or develop expense and/or revenue/operating income budget for area of responsibility based on responsible channel of trade and client(s) responsibility.
• Grow base business and add new business.
• Driving and travel are essential duties and function of this job.

Qualifications:

• High School Diploma or GED or equivalent experience is required; Bachelor's Degree in Marketing or Business Management or equivalent experience is preferred
• 5+ years of retail experience with associate management
• 1-3 years of successfully managing Retail Merchandisers, P&L, budgeting and forecasting, and managing client expectations either personally or through a team
• Customer and client management
• Excellent written communication and verbal communication skills
• Ability to direct, lead, coach, and develop people

 

Job Will Remain Open Until Filled

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

 

Position Summary

The Retail Operations Manager is primarily responsible for leading and developing an assigned Retail Selling and Merchandising organization.  The ROM will oversee specific segment of clients and/or retailers within an assigned geography. They are responsible for representing the Company and their designated Clients & Customers through the management of retail store coverage, set/project coverage, executing objectives set forth by Clients, Retailers and/or Business Development Managers and related retail leadership.

 

Essential Job Duties and Responsibilitie

 

Operational Excellence

• Operational Efficiency: Maintain excellent high-performing teams and proactively ensure client KPI’s are executed consistently by addressing retail issues on an on-going basis. Oversee effective and efficient retail routing and approve all related routing decisions for an assigned region.        
• Associate Performance Management: Develop people through training and direct organizational and team development initiatives using performance management tools, including: performance reviews, in-store assessments, individual associate development plans & succession planning documentation. Source and identify external talent and integrate new associates into the organization as part of a long term talent expansion strategy.
• Communication/Change Management: Maintain proac