Senior Technical Account Manager, Enterprise

<div class="content-intro"><h4><strong>Join Axon and be a Force for Good.</strong></h4> <p>At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.<br><br>Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.</p></div><p>&nbsp;</p> <h1><strong>Your Impact</strong></h1> <ul> <li>The Remote Technical Advisor supports enterprise customers through a shared, fractional engagement model. This role is designed for mid-size, multi-product deployments that require strong technical oversight and customer advocacy, without a fully embedded onsite resource.</li> <li>The Remote Technical Advisor serves as a trusted technical advisor, escalation point, and deployment partner. While primarily remote, this role must be capable of rapid onsite response to troubleshoot complex issues, particularly those involving hardware, networking, or deployment blockers.</li> <li>When not fully allocated to customer engagements, the Remote Technical Advisor contributes to Professional Services Operations (PSO) initiatives, process improvements, internal enablement, and large enterprise deployments.</li> </ul> <h2><strong>Location &amp; Reporting</strong></h2> <ul> <li><strong>Location:</strong> Axon Hub (U.S.-based)</li> <li><strong>Travel:</strong> Up to 50% travel, including short-notice and overnight trips</li> <li><strong>Reports To:</strong> Director, Enterprise Technical Account Management</li> </ul> <p><strong>Travel &amp; Logistics Requirements</strong></p> <ul> <li>Willing and able to travel on short notice</li> <li>Valid driver’s license</li> <li>Ability to work onsite at customer locations</li> <li>Comfortable supporting customers across multiple time zones</li> </ul> <h1>What You’ll Do</h1> <p><strong>Customer Technical Ownership &amp; Advocacy</strong></p> <ul> <li>Serve as the primary technical point of contact for assigned enterprise customers</li> <li>Build trusted relationships with technical teams, operations leaders, and stakeholders</li> <li>Develop a deep understanding of customer environments, business objectives, and constraints</li> <li>Advocate for customer needs across Product, Engineering, Support, and Sa