Sr. IT Group Product Manager, Service

Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.   We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.   Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

Lucid’s mission is to inspire the adoption of sustainable energy by creating the most captivating luxury electric vehicles, centered around human experience.  We constantly seek talented, motivated individuals possessing a proven track record of excellence to join our team.  Become part of a once-in-a-lifetime opportunity to transform the automotive and mobility industry.

Job Summary:

We are seeking a strategic and experienced IT Group Product Manager, Service to lead the technology roadmap for our after-sales service experience. This role will oversee a team of product managers responsible for transforming how customers and service operations engage with digital tools across service, parts, and warranty. You will play a critical role in shaping and scaling a platform that ensures world-class service experiences and operational efficiency across our global footprint. This is a unique opportunity to lead the transformation of service technology in an electric mobility company that values human-centered design and innovation.

You Will:         

• Lead and mentor a high-performing team of product managers focused on service platform areas including repair management, scheduling, parts management, and warranty.
• Define and drive the product strategy for the after-sales service technology platform, aligned with company objectives and field service needs.
• Collaborate with engineering, design and operations, to build and scale DMS solutions.
• Lead and inspire cross-functional teams to execute the product vision and meet business objectives
• Launch and manage digital tools and workflows for service advisors, technicians, and end customers that reduce repair time and improve customer satisfaction.
• Deliver product roadmaps that reduce friction in the service journey and drive measurable improvements in NPS, service throughput, and digital self-service usage.
• Oversee integrations with CRM and ERP platforms to ensure seamless experiences and data interoperability.
• Champion the voice of the field—gathering insights from technicians, service centers, and partners to continuously improve product performance.
• Foster a culture of innovation, agile execution, and cross-functional collaboration.
• Ensure product development is scalable, secure, and compliant with regional requirements.
• May require limited travel to service centers and regional offices.

 You Bring:

• 10 + years of experience in product management, with at least 5 years managing product managers or cross-functional teams.
• Demonstrated success in leading high-impact product teams, including hiring, mentoring, performance management, and promoting a culture of excellence.
• Strong experience building and scaling digital products within the after-sales service or automotive domain.
• Demonstrated expertise with DMS, Salesforce CRM, Field Service, SAP or Warranty systems.
• Proven ability to own and execute product strategy from concept to launch, delivering measurable business impact.
• Strong product leadership capabilities—defining roadmaps, managing backlogs, facilitating cross-functional planning, and aligning stakeholders
• Excellent written and verbal communication skills; proven ability to present to executive stakeholders.
• Excellent stakeholder management skills, with the ability to influence at all levels
• Experience with connected vehicle platforms, data analytics, microservices, cloud, and digital service ecosystems.
• Solid understanding of modern automotive technologies, including IoT, cloud computing, and AI-driven systems.
• Ability to lead the integration of emerging technologies into automotive products, driving innovation and improving customer experiences.
• Bachelor’s degree in a