Manager, Customer Facing Supply Chain

What will you do?

A day in the life of a Manager, Customer Facing Supply Chain at VF looks a little like this.

You will be at the forefront of developing and maintaining strategic supply chain partnerships with key customers. Your role will involve assessing customer needs, identifying opportunities for operational improvements, and ensuring alignment with customer KPIs. You will enhance several functional areas, including planning, distribution, logistics, and orderbook management, while safeguarding service model adherence and driving continuous improvement initiatives.

Let’s break down that day-in-the-life a bit more.

Strategic Account Focus

• Forge strong Supply Chain partnerships with strategic customers to continuously assess their needs.

• Identify opportunities for operational improvement and efficiency.

• Explore potential new business models and capabilities.

Process Governance

• Ensure adherence to service models in collaboration with internal stakeholders.

• Validate customer operational terms in the supply chain domain for any contractual agreements.

KAM Performance Tracking

• Align VF performance measurements with customers' KPIs.

• Measure our performance as our accounts measure us.

• Create a KA 360 view to increase visibility on key critical indicators.

Key Activities & Value Creation:

• Establish regular communication with key customers to explore requirements, identify operational enhancement opportunities, and consider potential new business models (e.g., direct shipment).

• Collaborate with key functions to ensure customer and functional operational needs are analyzed and prioritized accordingly.

• Represent the needs of the customer within the VF process to elevate operational excellence.

• Work with internal functions to define and ensure service execution in line with customer needs.

• Ensure alignment between VF performance measurement and customers' KPIs – we must measure ourselves as the customer measures us.

• Validate customer supply chain requirements for feasibility and adherence to service model guidelines, especially when deviations occur from standard conditions.

• Perform root cause analysis on key operating processes from order collection to invoicing and returns to maximize efficiency and support achieving SLAs.

• Drive cost-to-serve optimization initiatives, detecting inefficiencies and addressing improvements.

Required Competencies:

• Strategic Thinking

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Customer Focus

• Influencing and Collaboration

We all have unique skills that we bring to work and celebrate every day. For this role, there are foundation skills you’ll need to succeed and excel. Additionally, while formal education in a related field is great to have, we are most interested in your 5+ years of experience and professional achievements.

The foundation skills you will need in this position are:

• Bachelor’s degree or equivalent from four-year college or university (preferred concentration in Engineering, Supply Chain or Business Management)

• Equivalent years of experience in a substantially similar industry may be considered in lieu of a degree, as determined by the nature of the specific job and the hiring manager’s criteria

• Minimum of 5 years of related experience in E2E supply chain management

• Location requirement: hybrid role, 3 days in office.

Now WE have a question for YOU.

Are you in

#LI-JB1

Hiring Range:

$92,448.00 USD - $115,560.00 USD annually

Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation: You can review a general overview of each benefit program offered, including this year's medical plan rates on