Smart Scheduling Client Success Analyst

The Opportunity 

Homecare Homebase is searching for a Client Success System Administrator for Smart Scheduling who will support the HCHB Smart Scheduling Services offering through implementation and operationalization. 

The Challenge  

At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As a Client Success System Administrator for Smart Scheduling, you will play an essential role in ensuring the long-term success of HCHB Smart Scheduling Customers through intentional, regular conversations and reporting.  

You will be responsible for:

•    Meeting or exceeding established productivity and quality standards
•    Performing weekly system administration smart scheduling calls of assigned customers
•    Escalate smart scheduling issues to customer’s Executive Leadership team (should weekly calls not produce needed results)
•    Prepare and present analytical reports on a monthly basis to customer’s executive leadership team, reporting cost per visit rates, worker mileage utilization, and worker type optimization
•    Utilize product knowledge to offer solutions to branch when the incorrect service code is used or when there is a worker home branch mismatch
•    Ensure regular review of service code table 
•    Maintain a deep understanding of smart scheduling processes, including workflow console, scheduling console, smart scheduling reports, and analytics data
•    Assist customer in completing their worker import
•    Understand the client’s needs and engagement goals and strategy around managing their worker profiles
•    Updating labor costs annually in R2 based on CMS Index
•    Exhibit analytical, critical-thinking skills to achieve a return on investment for smart scheduling customer
•    Creating documentation for our knowledge base
•    Exemplifying CARES core values to promote a positive work environment and adherence to core values

What We're Looking For 

Homecare Homebase’s mission is to empower exceptional care among all the clients we serve.  The Client Success System Administrator supports this mission by understanding the customer’s needs and goals and providing solutions within the system as it exists today. 
 
We are seeking: 

•    Highly organized persons who work well under the pressure of multiple projects and deadlines, display active listening, and are detail-oriented
•    Driven individuals who remain engaged in their own professional growth and thrive under clearly defined goals and ample career opportunities 
•    Quick learners with strong problem solving and creative, analytical thinking abilities
•    Skilled professionals who are well-versed in the home health and hospice industry and in the HCHB product specifically around financial systems and financial management
•    Strong written and verbal communicators who are empathetic to customer needs, have strong presentation skills, and desire to make a difference in the lives of others
•    Team players who are passionate about their work and will actively contribute to a positive, collaborate environment
•    Effective leaders who demonstrate strong ownership abilities and are capable of driving resolutions to meet department and company goals

Education requirements: this career opportunity requires a bachelor's degree or an equivalent combination of some college and significant work experience. 

What You Can Expect from Us 

At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career. 
 
Our Team Members Also Enjoy 

Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff. 

A CEO who cares. CEO April Anthony has made it her mission to create a culture that cares- one that appreciates and takes good care of its people. As a result, being an employee of HCHB feels like being a member of a big family. 

Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers both full- and part-time career opportunities to fit life's unique demands. 

A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.   
 
About Homecare Homebase 

Founded in 1999, Homecare Home