HCVR Supervisor, Food Service-Brew Brothers (Full Time; Swing Shift)

Harrah’s Cherokee Valley River Casino & Hotel Position Description

 

POSITION TITLE:                              Supervisor, Food Service 

DIVISION:                                         Food and Beverage

DEPARTMENT:                                 Landing Café, Employee Cafeteria, Food Market, Gordon Ramsay, Brew Brothers

GRADE/FLSA STATUS:                     S15- Exempt

BADGE TYPE/COLOR:                      Key - Blue

REPORTS TO:                                    Manager, Restaurant 

SUPERVISES:                                    Dual Rate Food & Beverage Cashier; Dining Attendant; Food Service Associate; Bartender; Food & Beverage Cashier; Food & Beverage                                                                 Host; Barista; Senior Barista; Dual Rate Bartender; Dual Rate Food & Beverage Host; Dual Rate Food Service Associate; Service Assistant;                                                               Dual Rate Senior Cook; Senior Cook; Cook II; Cook I; Wok Specialist; Food Material Handler (The positions listed include all Food &                                                                       Beverage outlets. Actual positions will vary by outlet)

 

JOB SUMMARY:

Supervise the day-to-day operations of restaurants and ensure excellent guest service.

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Ensure food and beverage products meet standards and make appropriate changes when necessary
2. Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior
3. Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all Team Members in service improvements
4. Address service breakdowns and follow up to ensure guest satisfaction
5. Resolve all guest complaints and relay them to the Manager
6. Ensure that adequate supply levels are maintained
7. Assist with department reporting and data analysis as required
8. Responsible for the development and maintenance of department procedures and guidelines
9. Assist in the maintenance and development of procedures for food service and menu items for maximum guest satisfaction
10. Prepare schedules and station breakdowns
11. Conduct pre-shift meetings to communicate important information
12. Conduct end-of-shift banking functions
13. Assist cashier functions of voids and overrides
14. Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat, positive attitude
15. Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next
16. Build relationships with guests
17. Prepare prep lists
18. Serve as communication liaison to subordinates and Assistant Restaurant Manager and Restaurant Manager
19. Responsible for timely delivery of comp requests from VIP services and other casino departments
20. Responsible for the complete set-up and operation of each scheduled shift
21. Complete end-of-shift logs in a timely and accurate manner
22. Enforce appearance standards
23. Delight our guests with outstanding service
24. Address Team Member performance issues and provide continuous positive coaching for the development of Team Members and appropriate corrective action when necessary
25. Develop highly skilled, successful Team Members, set realistic and measurable service standards, and hold Team Members accountable for meeting standards
26. Communicate and enforce company expectations, including Code of Commitment, policies, procedures, department goals, and business strategy
27. Ensure service recoveries are executed per guidelines
28. Train subordinates, providing each with the knowledge, development, and appropriate direction to perform their responsibilities
29. Provide continuous positive coaching for the development of Team Members and appropriate corrective action when necessary
30. Ensure timely and accurate performance appraisals and accurate work history entries
31. Exhibit sound decision-making with an emphasis on motivating the team and maintaining high morale

• Responsible for or actively participates in the initiation of personnel actions, including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions
• Monitor Team Members with cash to ensure proper cash-handling procedures 
• Conduct a physical inventory of barware and requisition