Custody Management Services Specialist Associate 1

<p><b><span>Who we are looking for:</span></b></p><p><span>The State Street’s Client Management Services team is seeking the people who are willing and ready to face various financial market challenges. Someone who is eager to learn about global markets every day, taking ownership and building relationships with clients. Financial services knowledge, preferably with accounting and custody exposure would be an advantage. Previous experience in client services or investment banking is the preferable background we are looking for.</span></p><p><b><span>Why is this job important:</span></b></p><p>The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute day to day deliverable at our best. </p><p>Join us if making your mark in the financial services industry from day one is a challenge you are up for.</p><p></p><p><b><span>Role Specifics</span></b></p><p><b>Execute core Activities</b></p><ul><li><p>Effective query logging, escalation and resolution</p></li><li><p>Independent performance of core tasks</p></li><li><p>Collaborate with COE/Shared service teams to facilitate delivery of all core client services per client Service Schedule / Service Level Agreement </p></li><li><p>Support client use of State Street online reporting platform</p></li><li><p>Develop thorough understanding of state street systems and operating model</p></li><li><p>Proactively share new ideas to support process improvements and changes to team processes</p></li><li><p>Communicate effectively and build relationships with team and other internal contacts</p></li><li><p>Develop a basic awareness of SLA’s and KPI’s as appropriate</p></li><li><p>Understand and adhere to all relevant procedures</p></li><li><p>Work in a manner that produces accurate and timely results</p></li></ul><p></p><p><b>Participation in oversight / governance of process delivery teams </b></p><ul><li><p>Escalate issues with Global Process Delivery CoEs / Shared Service sites via the Oversight Governance Team</p></li><li><p>Provide feedback on Shared Services/COEs and update issues log</p></li></ul><p></p><p><b>Managing core activities and risk  </b></p><ul><li><p>Perform core risk and control processes: (credit risk approvals; failed trades; overdrafts; non-receipts of Funds, high risk IMT review, high risk cash break review)</p></li><li><p>Ensure timely and accurate completion of team checklists as required</p></li><li><p>Review operating procedures and ensure they are kept up to date</p></li><li><p>Perform team housekeeping duties, filing, rota tasks</p></li></ul><p></p><p><b>Participation in Training and Development</b></p><ul><li><p>Actively participate in appraisal process by suggesting appropriate development priorities</p></li><li><p>Actively participate in training and development of all aspects of your role</p></li><li><p>Develop knowledge of State Street policies and guidelines</p></li><li><p>Ensure a thorough understanding of the ‘risk’ escalation chain e.g. for operational issues and suspicious transactions</p></li><li><p>Actively participate in team meetings</p></li></ul><p></p><p><b><span>What we value:</span></b></p><p><span>These skills will help you succeed in this role</span></p><ul><li><p>Strong customer service, communication, organizational and problem-solving skills.</p></li><li><p>Ability to multitask, ensure accuracy and execute against pre-determined deadlines</p></li><li><p>Work independently to research and resolve problems considering multiple avenues for resolution.</p></li><li><p>Ability to work with moderate guidance, accountable for individual results and impact on work group.</p></li><li><p>Adhere to clean desk policy, data privacy policy and thorough record keeping.</p></li></ul><p></p><p><b><span>Education &amp; Preferred Qualifications:</span></b></p><ul><li><p>Fluency in English required.</p></li><li><p>PC literate and competent in use of spreadsheets and word processing. Good technical skills in using MS Office.</p></li><li><p>Flexibility in working outside of your responsibilities to assist the team.</p></li><li><p>Understanding of the asset management industry / finance environment.</p></li><li><p>Analytical, research and problem-solving skills.</p></li><li><p>Ability to deal with global operating parties in an efficient manner, considering cultural differences.</p></li></ul><p></p><p><b><span>We Offer:</span></b></p><ul><li><p><span>Flexible working hours (restricted to the current business need) </span></p></li><li><p><span>Interesting, non-repetitive process</span></p></li><li><p><span>Employee savings plan</s