Product Analytics Senior Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Product Analytics Analyst to join our team to enable data-driven decisions and improvements in the athenahealth product suite. You will need technical expertise in data extraction, data analysis, and metric definition in order to make recommendations that drive meaningful business outcomes.

Your job will be to partner with Product Management in identifying opportunities for product improvement; scoping impact of product decisions on clients; informing backlog prioritization through research & investigation; and building & monitoring effective release metrics and KPIs.

You are passionate about problem-solving, and always take a customer-centric approach. You know how to energize cross-functional teams around a problem and use data to identify and prioritize solutions. You are skilled at creating meaningful analysis with large, complex datasets and using the tools of your trade: query languages, ETL tools, data modeling, and data visualization.  You are at your best when tackling new problems and supporting innovation. 

The Team: We are a diverse group of athenistas who believe that being smart about how we use data can lead to better products and more value for our clients. We don't just pull data and create analyses; we create compelling stories driven by the context of our customers and the vision of athenahealth. We believe we are strongest when we support each other, and that learning is always part of the job.

Job Responsibilities

• Lead the measuring of success of each product including metrics that cover product performance, adoption and utilization, and outcomes
• Work with the Product Management to determine the measures of success and guide good usage of outcome driven metrics
• Compile user, transaction, and other data from complex systems to generate reports and analyses for partner and stakeholder groups
• Synthesize results to determine success or failure of experiments and make recommendations on go forward plan
• Develop and manage strong, collaborative relationships with associated product team and other stakeholders, as needed, to help drive results

Typical Qualifications

• Strong understanding of database technologies and ability to write code to gather data.  Considerable SQL experience preferred
• Ability to synthesize complex, high volume and sometimes contradictory information to effectively solve business problems  
• Knowledge of, and ability to use, strategies, techniques and tools for effective communication of technical ideas to various audiences
• Bachelor’s Degree required; Degree (Bachelor’s or Masters) in quantitative disciples like Computer Science, Data Engineering, Data Science, Statistics, or Mathematics preferred
• 3 years professional experience, preferably including 1-3 years of data analytics

About athenahealth

•  Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. 
• Our Location: This role is based in Boston, MA, our Global Headquarters.
• Our Culture: If you’re curious, passionate and want to connect with work that matters, you’ve come to the right place. At athenahealth, our employees (or “athenistas”) are committed to making healthcare in the United States smarter. At the heart of athenahealth's culture is unconditional positive regard for one another, our customers, their patients and our community. We take time to celebrate diversity and our accomplishments and strive to be powerfully relevant and refreshingly candid in everything we do.
• Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support and collaborative workspaces.

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.  

What’s unique about our locations? 
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together. 
 
Our company culture might be our best feature. 
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.