Learning Support Specialist II

Job Title

Learning Support Specialist II

Agency

Texas A&M International University

Department

ACE - Academic Support

Proposed Minimum Salary

Commensurate

Job Location

Laredo, Texas

Job Type

Staff

Job Description

Job Summary

The Learning Support Specialist II, under general supervision, works in close collaboration with faculty and staff to provide exceptional support services across learning spaces, with a particular emphasis on assisting in maximizing the effectiveness of a variety of learning systems.  Serves as an advocate for the integration of innovative technology and the advancement of the efficiency and effectiveness of the learning environment. 

Essential Duties and Responsibilities

• Works with students, faculty, and staff at various levels to troubleshoot and resolve end-user related support issues in the use of the Learning Management System (LMS) and other learning technologies.

• Provides triage instructions using a variety of communications systems.

• Assists in the testing of new applications and system configurations.

• Assists in the research and development of new solutions to enrich and supplement instruction.

• Maintains up to date expert knowledge and skills of evolving LMS features and procedures to include building/updating LMS documentation and video tutorials.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Additional Responsibilities

• Train and mentor Supplemental Instructors (SI) on key concepts that must be covered in each course.

• Demonstrate academic best practices for specific subjects and assignments, including writing research papers, giving presentations, developing study habits, managing test anxieties, and organizing class notes.

• Communicate closely with faculty and tutors on student issues and academic matters.

• Identify and conduct targeted intervention for at-risk students.

• Collect, track, and monitor data on student progress and generate regular reports for the deans.

• Develop and distribute handouts and study notes for traditionally challenging courses.

Minimum Requirements

• Education – Bachelor’s degree in a related field

• Experience – Two years of related experience.

Preferred Education and Experience

• Advanced degree in the related field of support

• Experience in tutoring, teaching, working with college students

• Experience working with at-risk adults

• Experience working with freshmen through senior

• Experience in clinical practices for related majors

Knowledge and Abilities

Knowledge of:

• Word processing, spreadsheet, and database applications.

Ability to:

• Multitask and work cooperatively with others. 

• Excellent customer service and time management skills. 

• Strong verbal and written communication skills.

• Strong interpersonal and organizational skills.

• Present information clearly and concisely.

• Work independently and as part of a team.

Preferred Knowledge and Abilities

Knowledge of:

• Instructional best practices and assessment of learning outcomes

• Skilled data collection and analysis

• Strong communication with professors and staff

• Strong leadership dispositions in monitoring SI leaders

Licensing / Professional Certification – None.

Physical Requirements – None.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervision of Others

This position generally does not supervise employees.

Other Requirements

• Work beyond normal office hours and/or work on weekends.

• Position requires on campus, face-to-face interactions.