Pharmacy Patient Liaison, Specialty Pharmacy (40 hrs, Days, Hybrid)

POSITION SUMMARY:

The Pharmacy Patient Liaison provides integrated support to patients and pharmacists by providing a 'hands-on' approach to total quality patient care. This position is essential to the growth and sustainability of the specialty pharmacy business and plays a central role in supporting the health system’s operating margin. This hybridized role is combination of patient service delivery and business performance. The Pharmacy Patient Liaison works closely with patients to deliver a full continuum of medication adherence support by utilizing BMC's various tools and applications. The Pharmacy Patient Liaison is responsible for providing technician pharmacy services with an emphasis on performing assigned tasks that require working independently and increased competency relating to patient medication therapy.

Position: Pharmacy Patient Liaison

Department: Specialty Pharmacy

Schedule: Full Time, Hybrid

ESSENTIAL RESPONSIBILITIES / DUTIES:

Pharmacy Patient Liaison Responsibilities

• Navigate Electronic Medical Records (EMR) and manage documentation, prior authorizations, and financial assistance processes accurately and efficiently

• Communicate effectively across clinical and administrative teams and with patients to support hospital initiatives, medication access, and patient care

• Resolve complex patient care issues and escalate appropriately to ensure safety and quality

• Train, mentor, and support new staff to uphold operational standards and maintain high-quality service delivery

• Document and triage patient interactions and pharmacy-related concerns to ensure safe, coordinated care and medication adherence

Patient Care Center Responsibilities

• Make outbound adherence refill calls to patients

• Answer inbound calls in a timely and friendly manner and evaluate problems and complaints and provide proper solutions

• Process prescription orders accurately and ensure to follow all proper billing procedures including Medicare part B

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS:

• As part of the employment screening process, to be compliant with URAC (Utilization Review Accreditation Commission) requirements, employees hired into this role must pass a drug screen.

REQUIRED EDUCATION AND EXPERIENCE:

• High School Diploma or GED and at least 4 years of pharmacy experience, or equivalent combination of education and experience. Pharmacy Interns must be in their 2nd year

PREFERRED EDUCATION AND EXPERIENCE:

• Associate’s or Bachelor’s   

CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED:

• Must be currently registered as a Pharmacy Technician or Pharmacy Intern with the Board of Pharmacy in Massachusetts.

• Must have/maintain national technician certification through PTCB or exCPT

KNOWLEDGE, SKILLS & ABILITIES (KSAs):

•  Proficient in oral and written English communication, including clear and effective communication by phone

• Ability to communicate information clearly and effectively to patients, providers, and staff to facilitate understanding and coordination of care

• Ability to manage multiple tasks, set priorities, and maintain accuracy in a high-volume environment.

• Ability to work effectively with individuals from diverse social, racial, and ethnic backgrounds

• Must practice discretion and confidentiality as position deals with highly sensitive and private data.

• Ability to understand, explain, and actively promote the hospital's objectives through direct coordination and commitment to the program's goals.

•  Ability to adjust work assignments and support team coverage based on departmental needs

• Proficient in Microsoft Office particularly Excel, Word, and Outlook and able to use electronic medical record and pharmacy systems to manage patient information and workflows.

Compensation Range:

$26.92- $37.74

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of fa