Senior Disability Claims Analyst

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

Perform all activities associated with the settlement of claims on Individual Disability insurance policies and riders, and disability waiver and ASR riders on Life insurance policies. Determine and request medical, financial and occupational claim requirements, obtain appropriate claim documents, interact with clients, advisors and outside vendors. Review information submitted to determine disability status, benefit eligibility and benefits. Make claim payment and manage the claim over the life of the client's claim.

Key Responsibilities

• Manage relationships by providing clients and advisors with clear understanding of requirements and status of claim. Manage claim documents as they are received. Communicate clearly and completely regarding the handling of the claim. 
• Adjudicate timely claim payments by determining the type and amount of the claim, verify status of the insurance policy and riders, confirm policy provisions. Request and analyze medical, financial and occupational claim requirements; coordinate investigative efforts ensuring appropriate referral of claims to internal resources and outside vendors. Provide thorough review of contestable claims. Thoroughly and accurately document the claim file with subjective, objective, analysis and plan information.
• Understand and comply with Fair Claim Handling requirements, state regulatory requirements, insurance law and legal/compliance procedures related to contracts and insurance claims in general.  Identify claim risk and red flags, mitigating such risk during adjudication of the claim. Utilize referral resources and vendors appropriately to manage risk and claim costs throughout the life of the claim.
• Perform secondary review and approval of peer claims within authorization level. Handle claim referrals from team members and assist with complex claims as necessary. Provide peer feedback and input to manager. Provide input to improve processes and procedures; participate in improvement initiatives.

Required Qualifications

• Associates degree or equivalent 
• 3 to 5 years relevant experience
• Understanding of medical terminology, disability duration guidelines and medical management practices.
• Basic understanding of personal and business tax returns.
• Critical thinking skills: gather information, apply reasoning, and make sound decisions based on analysis, experience, and judgment 
• Ability to collaborate and work effectively on a team.  
• Excellent communication skills both written and verbal.
• Demonstrated problem solving and negotiation skills.
• Understanding of contract law.
• Excellent organizational skills and the ability to effectively prioritize tasks.

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Visa Sponsorship

Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

Base Pay Salary

The estimated base salary for this role is $62,300-$85,700/year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and compre