Store Team Member

 

 

Be Part of the Future of Sleep!

 

At Serta Simmons Bedding (SSB), we're more than a mattress company, we're a leading global sleep company with a mission to help people sleep better so they can live healthier lives. With a 150-year heritage in delivering industry-leading sleep solutions, we own iconic brands including - Serta®, Beautyrest®, Simmons® and Tuft & Needle®.

 

Job Family

Sales 

Exempt/Non-Exempt

Non-Exempt

Function

Sales Ops

Essential Duties and Responsibilities

At Tuft & Needle (tn.com), our success is supported by our amazing culture, talented people, and ability to represent our brand & deliver an exceptional customer experience. We respect the individuals & celebrate the diversity of our teams. Together, we are radically reshaping how we think about mattresses, sleep & wellness; positively impacting peoples lives and the world- and we’re just getting started. Want to join us?

In this role, you’ll bring your extensive product and brand knowledge to pair with exceptional people skills and provide our customers with an experience they’ve never had before at a mattress store. We’ve created a culture that fosters and encourages the unconventional, the unexpected. We’ve made a promise to ourselves and to our customers to remain true to our values of honesty and transparency in all aspects of our business. We want our retail experience to follow suit, and you get to be a part of that delivery.

Providing information and support to customers is a core and crucial part of the job. In our store setting, this requires the ability to think quickly on your feet in order to anticipate each customer’s individual needs.  You should be an excellent communicator, very outgoing, self-sufficient, and extremely organized. This position is ideal for someone who enjoys people and wants to join a fast-growing company and consumer brand. We are looking for smart, passionate individuals who love to help people.  

Functional/Technical Competencies

• • Embody the Tuft & Needle brand by delivering an exceptional experience for all.
  • Be a trusted sleep & wellness advisor as you build relationships and provide solutions.
  • Think out of the box to solve problems for clients when things don't go as planned.
  • Be the eyes and ears of our guests, reporting issues back to your leaders so that we can improve.
  • Process client transactions, guide clients through the in-shop experience, and solve issues.
  • Perform opening & closing duties and other tasks as directed.
  • Maintain shop appearance, organization, and product inventory.

Experience/Education

• Passionate about helping people – We are creating a whole new mattress shopping experience
• Eager to learn & Quick to solve problems, and a "no-task-too-small" attitude
• Empathetic, honest, flexible, positive, and reliable.
• Previous retail experience is preferred
• Weekend availability (both Saturday and Sunday) required for this position.

Job Factors/Work Environments

 

 

Key Relationships

Competencies

 

Why Work at Serta Simmons Bedding?

 

When you join SSB, you become part of a winning and diverse team that is excited and committed to helping people get better sleep. We provide inspiring career opportunities, competitive benefits, employee perks, and the chance to be part of the future of sleep.

 

Benefits and Perks (USA, Salary non-union- optional):

• Health, Dental, and Vision (starts on day one)

• Annual employee contribution to HSA

• 401K with company match

• Paid Time Off / Vacation

• 12 company holidays

• Sick days

• Company paid short- and long-term disability

• Paid parental leave

• Discount programs including Friends and family

• Referral Bonus

• Tuition Reimbursement

 

Employees are required to comply with COVID policies established by a vendor or customer.

 

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination, with respect to all terms and conditions of employment, based solely on a person’s race, color, religious creed/religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, ancestry, citizenship status, disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping or expression), medical condition genetic informat