Deposit and Payment Operations Manager

Company Description

STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.

STCU offers excellent benefits:

• Paid time off—plus 11 paid holidays!
• Medical, dental, vision and life insurance
• Flexible schedules and remote-work opportunities
• Training and career development
• Success sharing plan
• 401(k) matching contributions
• Tuition reimbursement

An overview of the benefits can be found here.  
Salary range: $7,483.12 - $10,270.92 per month

Job Description

The Deposit and Payment Operations Manager is responsible for overseeing all deposit and payment operations for the organization and its impact. This includes oversight of overdraft programs, check acceptance and processing, ACH origination and processing including ODFI and RDFI requirements, business and consumer deposit operations expertise, all wire processing for business and consumer, , deposit product exceptions oversight, branch balancing, remittance processing, VOD processing, and remote deposit capture support. This supervisory position includes developing and leading the team to ensure it is meeting the members’ needs and STCU’s strategic vision. This role includes vendor management, business continuity, continuous improvement, audit and regulatory oversight, budget responsibilities as well as collaboration with other teams.

Core Job Requirements/Outcomes

• Serve as a leader and mentor to the Deposit and Payment Operations team by providing training, coaching and development opportunities, creating standards of work and identifying process improvements to enhance team member knowledge and growth.
• Drive member value by overseeing and maximizing service delivery, managing complexity, assessing risk, establishing cycles of process improvement, and balancing strategy and execution with desired performance. Monitor, report on, and ensure achievement of service level standards and identified KPI’s.
• Provide oversight by troubleshooting all incoming and outgoing payments including wires, ACH and share draft files, mobile and merchant deposits, out of balance GL’s and miscellaneous processing issues. Respond and make recommended changes in accordance with ACH, Deposit Compliance, RDC, Mobile and BSA audit findings.
• Demonstrate ongoing applied use of continuous improvement knowledge by streamlining daily tasks and processes, eliminating waste and leveraging the technology stack owned and use to optimize team daily performance, make data driven recommendations for workload alterations and staffing needs.

Core Leadership Principles

• Lead by example by aligning actions with shared values.
• Embrace and communicate organizational direction by enlisting others in a common vision in support of organization values, goals and decisions.
• Effectively lead organizational change by demonstrating and fostering a growth mindset by inspiring your team to do things differently, seizing opportunities, working through challenges and persevering toward a better future.
• Lead performance by providing direction and delegation to create a climate where people are motivated to do their best.
• Encourage the heart by exhibiting empathy, actively listening and celebrating to cultivate team engagement.

Other Essential Functions

• Represent the credit union as records custodian to validate all records produced for subpoenas, court orders, and research requests. May be required to testify in court.
• Manage all assigned vendors by monitoring performance on a daily, weekly, monthly, quarterly, and annual basis engaging in regular discussions about performance, enhancement needs, and escalation of any issues. Assess new and existing vendors, request for proposal processing, statements of work, and contract negotiations to aid in vendor selection.
• Demonstrate leadership skills and advanced knowledge of payment systems and regulatory policy and procedures that impact banking operations.
• Execute strategic goals and administer effective project management and prioritization for department projects by col