Senior Technical Program Manager

About us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do 

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. In this client-facing role, you will help ensure enterprise service delivery teams meet rigorous compliance, security, operational, and performance expectations while strengthening trust with the customer.

This position owns compliance governance across service delivery, projects, installation, remote services, quality assurance, security/compliance, and subcontractor management. Success means building disciplined processes, producing reliable audit evidence, and turning compliance performance into a business advantage.

The Senior Technical Program Manager serves as the single threaded owner for compliance oversight on the account. You will connect client requirements with internal execution, protect operational integrity, and help the organization deliver consistently against its commitments.

How you will do it

• Develop, maintain, and execute a compliance oversight program aligned to client standards, regulatory obligations, audit requirements, and internal policies.

• Track delivery performance against compliance KPIs, including SLA adherence, audit pass rates, training completion, and certification validity.

• Own documentation accuracy and completeness for background checks, certifications, service records, maintenance logs, and audit trails.

• Manage subcontractor and vendor compliance against client and enterprise requirements.

• Lead internal compliance audits across operational teams and coordinate remediation plans through closure.

• Facilitate cross-functional reviews to verify adherence to SOPs, safety protocols, and regulatory frameworks.

• Support root cause analysis for compliance deviations and help implement long-term corrective actions.

• Serve as the primary point of contact for compliance communication with the client.

• Prepare dashboards, audit reports, and monthly/quarterly business review inputs for leadership and executive stakeholders.

• Provide compliance input for RFPs, SOWs, audits, and capability assessments.

• Own outcomes with accountability, safety, and integrity by treating compliance as a business-critical discipline, not a back-office task.

• Stay close to the work by understanding day-to-day delivery conditions across teams, sites, and subcontractors before gaps become issues.

• Use clear metrics and disciplined follow-up to monitor trends, prioritize risk, and keep corrective actions moving to closure.

• Build a closed-loop improvement process that captures findings, assigns owners, verifies remediation, and prevents repeat deviations.

• Communicate candidly and proactively with client and internal leaders about risks, performance trends, and opportunities to improve.

• Win as one team by aligning service delivery, quality, security, and operations around shared standards and practical solutions.

• Embed compliance by design into onboarding, training, documentation, and operational routines so risk is reduced before it happens.

What we look for

• 5+ years of experience in Compliance Management, Program Management, Risk Management, or related governance roles.

• Background in a regulated or high‑standards operational environment (data centers, technology, security, critical infrastructure, etc.).

• Strong understanding of audit readiness, compliance frameworks, operational controls, and cross‑functional governance.