Associate IT Director - Corporate - End User Computing - Digital and Technology Partners - Days - Onsite/Hybrid

Associate IT Director - Corporate - End User Computing - Digital and Technology Partners - Days, Req#3020280

Location: 150 E 42nd Street onsite/hybrid - one remote day per week

Shift: Monday - Friday 9am - 5pm

The IT Associate Director plans, organizes, and directs the day-to-day activities within the department. The Associate Director will assist the IT Director in implementing operational policies and procedures and ensure operational efficiency across the department. Additionally, the role will lead specialized IT services, ensuring comprehensive and white-glove support for senior executives.

• Manage and oversee all IT-related activities, under the direction of the IT Director, in accordance with departmental guidelines and best practices. This includes evaluating design, development, and coordination of projects.
• Provide technical support and consultation on the installation, configuration, upgrading, troubleshooting, and repair of applicable software, hardware, and peripheral devices. Create accurate reports with recommendations for improvements.
• Lead and manage the Executive Concierge group, setting goals and strategic direction to provide superior, white-glove IT support for senior executives.
• Oversee the coordination and delivery of IT support for executives across diverse settings, including corporate offices, offsite locations, and residential environments, ensuring all aspects of their technology needs are met seamlessly.
• Communicate technical concepts and procedures to non-technical users clearly and regularly, ensuring transparent and effective communication between senior executives, administrative staff, and technical teams.
• Define and communicate project milestones, scope of work, and resource allocation. Ensure that support strategies are responsive to the complex, time-sensitive nature of executive schedules, minimizing disruptions.
• Supervise, hire, train, and evaluate assigned staff. Work with employees to correct deficiencies, implement corrective actions, and encourage professional development. Lead staff management, supervision, scheduling, development, and performance evaluation.
• Assist in the development of long- and short-term goals for the department, ensuring alignment with organizational objectives.
• Prepare or coordinate financial and administrative reports. Analyze and interpret data, including financial statistics and management planning data, to predict resource needs and develop long-range plans.
• Manage vendor relationships and service contracts, ensuring optimal performance and alignment with department needs.
• Develop metrics and reporting mechanisms to track support performance, executive satisfaction, and service-level adherence, driving data-driven improvements in service delivery.
• Perform other related duties as needed.

• Bachelors Degree in business, computer science or related field.
• 10 years in the information technology field or its equivalent.

 

, 288 - DTP End User Computing - MSH, Mount Sinai Hospital

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization.  We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

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