Key Account Manager - Food Retail

Key Account Manager - Food Retail

Job Description/Function: Manage, improve and grow the relationships between Intertek and its key retail accounts. Function as the client’s primary Intertek contact and ensure that Intertek meets and exceeds the service delivery requirements and overall client expectations.

Our Value Proposition – We Offer: 

• Competitive salary, medical, dental, vision, life, disability, and 401(k) with company match
• Remote working schedule - work from your home office 
• Opportunity for growth (over 100 locations with opportunity for growth/advancement/relocation) 
• Employee referral bonuses 

What you’ll do:

• Complete the actions to onboard new accounts/programs assigned.
• Handles any new sites or standard added to key account.
  • Creates, tracks all contracts, and audits that apply to key accounts unless re-assigned by management.
  • Oversees the communication and management of internal/external documents (Transfer, Amendment, CIF-CIFA, SOW or any other applicable client specific documents).
  • Communicates with Global Account Operations (GOA) for scheduling the activities, as required.
• Ensures that information (managing company, facilities, sites and activities) is entered by Inside Sales in databases (iEnable, iConnect, SharePoint, etc. where applicable) is accurate.
• Monitors audit process timing and ensures client delivery.
• Acts as central point of contact internally/externally to answer and/or resolve any inquiries regarding key accounts.
• Works with local account contacts to ensure client needs are met.
• Escalates any issues appropriately to Program Manager, Scheduler, Auditors, Management, GAO, etc. 
• Provides client analysis and/or client review when required.
  • Attends and/or supports client reviews, prepares and leads presentations conducted routinely on key accounts.
• Interfaces between client, internal services and/or GAO to provide solutions, monitor customer service, support audit challenges.
• Works with clients POC to gather and share planning dates with local scheduling department execution. 
• Sends key account monthly reports to management, including but not limited to:
  • Client data, opportunities, challenges, quote activity, client news, etc.
  • Tally 1-year and 3-year growth of existing accounts (sums of quoted and closed contracts).
  • Existing client rate increases.
  • Training quoted and conducted. 
  • Leads/business develop opportunities.
• Supports Finance team on Accounts Receivable/Collections as needed.
• Establishes personal growth opportunities in sales/industry knowledge to actively develop professional skillsets.
• Provides central point support for global auditor team to ensure client programs delivered that do not have local support (training coordination, auditor qualification, etc.).
• Reviews key accounts annually to determine active/inactive status

Additional functions:

• Ensure requested services are delivered in accordance with established project KPI’s. 
• Completes technical reviews and corrective action plan management for accounts, as required.

What qualifications do you need? 

• High school diploma or GED  required: Two years or higher education degree/certificate is preferred.
• At least 5 years of business or food related industry experience is preferred.   
• Knowledge of Food Safety and Quality management is preferred
• Improve and maintain business relationships with major clients.
• Ability to lead and/or support sales and program managers with potential large client RFQs.
• Ability to initiate, negotiate and acquire new business within exiting Key Accounts
• Excellent written and oral communication skills, including public presentation skills.
• Working knowledge of Food Safety and/or Quality Management System and processes. Experience and confidence to make recommendations to prospects in any of these areas.
• Management skills, customer-service focus, excellent teamwork skills.
• Ability to ensure client planning needs are in place including execution of project scheduling auditing, reporting and required internal and external client communications. 
• Excellent organizational and coordination skills.

Why work at Intertek?

Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, a