Bilingual Program Manager, Digital Products Operations

Planned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education. With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives.
Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates operating health centers across the U.S. Planned Parenthood Action Fund is an independent, nonpartisan, not-for-profit membership organization formed as the advocacy and political arm of Planned Parenthood Federation of America. The Action Fund engages in educational, advocacy, and electoral activity, including grassroots organizing, legislative advocacy, and voter education.
Planned Parenthood Federation of America (PPFA) and Planned Parenthood Action Fund (PPAF) seek a Program Manager, Digital Products Operations. This job reports to the Director of Operations, Digital Products in the Global Strategy and Innovation of PPFA. About the Digital Products team: The Planned Parenthood Digital Products team provides reliable and scalable applications and technology programs and services supporting health care delivery, sex education, advocacy, fundraising, and internal operations. Digital Products is part of the Global Strategy and Innovation (GSI) division at PPFA.
About this role: The Bilingual Program Manager, DP Operations, will be responsible for supporting the program management functions on the Digital Products Team, including supporting operational processes, affiliate engagement, and spanish language products & chatea/textea programs across DP. The program manager will also support DP affiliate relationships by supporting the implementation of communications and feedback structures. 
Purpose: The Bilingual Program Manager, DP Operations, will contribute, analyze and support the planning, communications and management of the DP operational portfolio with the goal of optimizing impact and delivery across programs, specifically Operations, Affiliate Engagement, and Spanish Language Chatea/Textea sub-teams.
Delivery:
●Advise on optimal organization/delivery of programs, identifying issues that affect capacity to meet program deliverables and deadlines by developing and implementing strategies that improve quality and experience for key target audiences within sexual and reproductive health.●Develop work plans and manage projects within and across Operations, Affiliate Engagement, and Spanish Language Chatea/Textea sub-teams to ensure timely delivery ●Manage the training program for Chatea/Textea live educators, including initial onboarding training, booster training, and training on new topics with an emphasis on strategies that help users move toward coming into health centers for needed services.●Analyze and monitor new content requests across programs to support the Content team. Includes contribution to the creation and implementation of new language and digital content across platforms with guidance from Medical Standards & Guidelines.●Utilize subject matter expertise to gather insights from affiliates and shape direct user research for sexual and reproductive health education, and increase users, conversations, and satisfaction among English and Spanish Digital Product tools (OAS, PPO, Spot On, Chatea/Textea, Learn Pages).●Collaborate cross-departmentally to advance the organization's overall engagement with Spanish-speaking communities.●Provide real-time educator staff support and intervention implementation on Chatea/Textea, with occasional need for after-hours or weekend support for escalations.●Manage the organization, processing, and delivery of program invoices for vendors, contractors, and affiliate grant programs.●Organize and track the progress of Digital Products contract management process. This includes managing vendor resources and documentation for NDAs, new partner intake, and RFP preparation and execution.●Gather and collate data and information needed for reporting on programs and products within DP. 
Engagement:
●Advise on optimal organization/delivery of programs for Operations, Affiliate Engagement and Spanish Language product/chat sub-teams, identifying issues that affect capacity to meet client needs;   ●Collaborate with affiliate partners to provide technical and communication support on programs.   ●Communicate project/service process and status t