Senior Risk Operations Analyst

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Senior Risk Operations Analyst is a high visibility and demanding role, responsible for monitoring and review of fraud alerts actioned by the Risk Operations Center team within the Payment Fraud Disruption organization at Visa. This position is responsible for identification and mitigation to any risk or fraud attack affecting Visa’s clients or brand. This fast-paced team of technology experts identifies, investigates, disrupts and prevents attacks targeting the global payment ecosystem. The Senior Analyst is responsible for all aspects of monitoring, alert development, incident review, escalation, and documentation of alerts. This position reports to the Senior Director of the Risk Operations Center.

Note: This position requires shift work.

Primary responsibilities:

• Monitor and respond to a wide variety of custom built in house solutions used to identify potential fraud and risk based activity that may be impactful to Visa and its clients
• Ensure that incidents are escalated to the proper support teams for validation and mitigation based on the identification of possible threats
• Determine opportunities for incident handling improvements and increase operational efficacy
• Coordinate incident handling with regional Risk groups take decisive action on events, alerts etc.
• Assess impact accurately of a critical/major incident and author communication for distribution to appropriate recipients within set periods with guidance
• Serve as a Global Risk Subject Matter Expert on various Visa fraud alerting platforms
• Develop and drive metrics for operations and validate the accuracy of these metrics
• Compile reporting on internal incident response measures of success
• Collaborate with the Payment Fraud Disruption team during fraud events to provide real time status and data driven decision making
• Take on and drive to completion varying risk projects

Secondary Responsibilities:

• Collaborate with Payment Systems Intelligence to recognize and implement measures to identify and disrupt new fraud and cybercrime threats to the payments ecosystem and communicate them to relevant stakeholders.
• Provide and oversee technical analysis support to the Global Risk organization to protect the payment ecosystem.
• Support Payment Fraud Disruption and Risk in its strategic goals of identifying, analyzing and disrupting cybercrime and fraud threats to the global payments ecosystem
• Identify and recommend process improvements, system enhancements, and procedural changes to increase operational efficiencies and data quality

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• 8+ years of experience in payment card or cybersecurity industry, payment card investigations, cybercrime fraud and/or Red team testing
• Proven experience collaborating in a team within a 24x7 Operations Center
• Knowledge of transactions, systems processing transactions and overall transaction process
• Understanding of networks, risk management, network security, digital forensics, and security operations
• Prior experience with data analytics, visualization tools and concepts
• Ability to respond after-hours, weekends and holidays to major fraud events
• Passion for fraud schemes and cybercrime investigations
• Un