Representative; Health Center Transportation; Care Coordination

JOB SUMMARY

The Health Center Transportation Coordinator will be responsible for scheduling and dispatching third-party rideshare (e.g., Uber and Lyft) transportation for patients and clients, tracking the live status of rides to and from health centers, and maintaining detailed records of each ride. The Transportation Coordinator will provide excellent customer service for patients and clients, troubleshoot ride delays and cancellations, and correspond on transportation activities with health care providers and other Centers staff.

This position is full-time, Monday-Friday from 8:30am-5:00pm with Hybrid possibility (3 Days in the office; 2 Days Remote).

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Monitor incoming transportation requests and follow up with patients and clients via phone in within 24 hours of request submission to arrange service.
• Provide excellent customer service, answer questions, and provide clear instructions to help patients and clients understand expectations for their scheduled ride.
• Initiate third-party rideshare transactions, track the live status of each ride, and troubleshoot ride problems such as delays or cancellations quickly and efficiently.
• Maintain clear and complete records of patient and client ride history and create billable transportation encounters to ensure accurate reimbursement.
• Act as a liaison between Centers’ employees, patients and clients regarding all transportation activities and issues, demonstrating a thorough understanding of The Centers’ transportation policies and procedures.
• Maintain patient and client confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA) for all protected health information.
• Maintain confidentiality of all client, staff and agency-related data in accordance with Centers policies.
• Attend departmental and staff meetings as required.
• Contribute to departmental and organizational decision-making through active participation in the process.
• Work effectively and positively with co-workers, volunteers, and other departments.
• Perform other related duties as assigned.

JOB QUALIFICATIONS

• High school diploma or equivalent is required
• Associate’s or Bachelor’s degree in Social Services is preferred
• Two or more years of experience working in a call center, social services, or other relevant customer service role preferred.
• Prior experience working with an electronic database and accurate maintenance of client or patient data is required. Experience with electronic health records and Microsoft Excel is preferred.
• Must have sensitivity in relating to persons of varying backgrounds and to those who have experienced psychiatric diagnosis
• Excellent verbal and written communication required.
About The Centers

The Centers fights for equity by healing, teaching, and inspiring individuals and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering belonging in community where our team members thrive.


Wellbeing and Benefits

Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices to meet the different needs of our staff.


• Choice of medical and dental plans

• Health Savings Account

• Flexible Spending Account for Health and Dependent Care

• Vision

• Support for continuing education and credential renewal

• Life Insurance

• Retirement Savings (401k) with a company contribution

• Mental Health Support

• Employee Assistance Program

• Calm Subscription Short

• Longterm Disability


The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.