E-Commerce Customer Service Representative

Job Summary:

The E-Commerce Customer Service & Marketplace Specialist will oversee online sales channels, including Amazon Seller Central, eBay, and the company’s website. This role is responsible for ensuring product listings are optimized, maintaining a professional online presence, and managing customer interactions. The specialist will also focus on search engine optimization (SEO), email marketing, and data analysis to enhance sales performance.

Job Duties:

• Marketplace Management: Oversee and manage e-commerce platforms (Amazon, eBay, company website) to ensure listings are accurate, optimized, and professional.
• Order Processing & Filling: Collect, enter, pick and ship online orders while ensuring order accuracy and integrity.
• SEO & Product Optimization: Implement SEO strategies, update product descriptions, and use keyword research to improve search rankings and visibility.
• Customer Support: Address inquiries, manage returns, and resolve complaints related to online purchases, ensuring a seamless customer experience.
• Inventory & Pricing Management: Monitor stock levels, update pricing, and coordinate with internal teams to prevent stockouts.
• Email Marketing & Promotions: Assist in email campaigns, promotions, and advertising efforts to drive sales.
• Consultation & Analysis: Act as an internal consultant for e-commerce best practices, analyzing performance data and making recommendations for improvement.
• Cross-Functional Collaboration: Work closely with sales, marketing, and purchasing to align online strategies with overall business goals.
• Other Duties as Assigned

Physical Requirements:

• Frequent standing of up to 3 hours/day to ship items.
• Ability to sit for extended periods while working at a computer.
• Frequent use of hands to operate a keyboard, mouse, and office equipment.
• Ability to lift packages when needed (up to 30 lbs).

Adherex Group is an Equal Opportunity Employer

Education and Experience:

• High school diploma or equivalent; a degree in Business, Marketing, or a related field is a plus.
• Experience in e-commerce, digital marketing, or online customer service preferred.
• Familiarity with Amazon Seller Central, eBay, or similar platforms is a plus.

Required Skills/Abilities:

• Strong knowledge of e-commerce platforms and digital marketing strategies.
• Excellent written and verbal communication skills.
• Ability to analyze data and adjust strategies for better performance.
• Proficiency in Microsoft Office and CRM systems.
• Self-motivated and able to work independently.